Mike Keller Email & Phone Number

California, United States

San Francisco Bay Area

Previous Position at East Oakland Community Project:Quality Assurance Manager 4/2017- 9/2020Responsibilities:•Implementation and monitoring of systems for data collection, quality assurance, reporting and contract management at East Oakland Community Project (EOCP)- a community-based organization, that provides services to individuals and families who are homeless or at risk of housing loss.•Function as agency administrator for Homelessness Management Information System… Show more Previous Position at East Oakland Community Project:Quality Assurance Manager 4/2017- 9/2020Responsibilities:•Implementation and monitoring of systems for data collection, quality assurance, reporting and contract management at East Oakland Community Project (EOCP)- a community-based organization, that provides services to individuals and families who are homeless or at risk of housing loss.•Function as agency administrator for Homelessness Management Information System (HMIS) data management•Utilize reporting tools in HMIS to compile agency outcome reporting•Provide technical support to agency’s administration team regarding compliance•Assess program trends, outcomes and needs•Compile and present agency outcomes report to staff and Board of Directors•Communicate requirements of grants and contracts to staff and stakeholders•Oversee compliance and approval of program financial assistance provided to participants in EOCP programs•Supervise and provide ongoing performance management for 1-5 team members including HMIS Data Specialist, CES Administrative Manager, CES Housing Navigators (housing placement specialists), and CES Intake/Assessor. Develop, implement, and monitor program budgets. Key Accomplishments:•Key participant in development and implementation of COVID-19 safety procedures and policies during pandemic•Maintain low error rates for universal data elements across EOCP’s programs•Managed agency’s CARF survey process for Rapid Re-Housing Program serving veterans that lead to initial accreditation•Revised shelter resident manual to comply with Alameda County Shelter Standards•Created program outcome tracking report to monitor performance of EOCP’s 20+ contracts for program funding•Guided EOCP through transition in HMIS platforms (ServicePoint to BitFocus’ Clarity Human Services) in Alameda County, including in-house training and implementation of new systems Show less

San Francisco Bay Area

Previous Position at Rubicon Programs, Inc.:Office Manager 10/2014- 6/2016Responsibilities: •Manage site operations at career and housing services program for county’s homeless residents •Supervise 7 program staff including performance management and skill development•Build relationships with partner agencies to increase program’s participant enrollments •Develop and deliver trainings for program staff regarding company policies and… Show more Previous Position at Rubicon Programs, Inc.:Office Manager 10/2014- 6/2016Responsibilities: •Manage site operations at career and housing services program for county’s homeless residents •Supervise 7 program staff including performance management and skill development•Build relationships with partner agencies to increase program’s participant enrollments •Develop and deliver trainings for program staff regarding company policies and procedures•Input and analyze data within program outcome databases including Salesforce-based internal case management system and Alameda County-wide HMIS ServicePoint •Fiscal responsibility including ordering/purchasing, petty cash, and accounting documentation•Design and facilitate job search workshop components for program participants •Prepare narrative components of required program outcome reports to fundersKey Accomplishments: •Participated in development process of new program model for service delivery, specifically focused on digital literacy curriculum and use of gamification practices•Successfully guided team of direct reports through transition between case management software platforms•Maintained staff morale and retention through period of future funding uncertainty while delivering strong outcomes relative to program goals•Recipient of STAR Award for Outstanding Performance through internal employee recognition program, January 2016•Team recipient of Innovation of the Year Award for Berkeley Economic Empowerment Program for reshaping service delivery toward decentralized model, 2016 Show less

San Francisco Bay Area

Previous Positions at AbilityPath:Intake and Employment Services Manager 7/2011-6/2013Transition Program for Young Adults Supervisor 4/2010-6/2011Assessment Coordinator 10/2007-4/2010Responsibilities:•Oversight of case management services for approx. 360 adults with disabilities•Directly supervised up to 3 coordinators with 5-10 direct reports each•Recruited/enrolled prospective clients by identifying of appropriate programming and completing of… Show more Previous Positions at AbilityPath:Intake and Employment Services Manager 7/2011-6/2013Transition Program for Young Adults Supervisor 4/2010-6/2011Assessment Coordinator 10/2007-4/2010Responsibilities:•Oversight of case management services for approx. 360 adults with disabilities•Directly supervised up to 3 coordinators with 5-10 direct reports each•Recruited/enrolled prospective clients by identifying of appropriate programming and completing of detailed intake paperwork•Liaison to key stakeholders (including Department of Rehabilitation, Golden Gate Regional Center, high school transition programs, and agency business partners)•Conducted on-the- job vocational assessments for participants and recommended service needs•Created and delivered presentations to market agency services and eligibility criteria •Implemented new technology (ie. Salesforce case management system, SharePoint)•Mandated reporting of suspected client abuse and/or safety concernsKey Accomplishments:•Built and customized employment training site for adults with developmental disabilities in in partnership with management •Developed a private pay social program for young adults with autism•Increased agency revenue through expansion of enrollments and external partner network•Took lead role in audit process to renew program accreditation, with no formal corrective actions recommended•Recipient of Employee of the Year - Business Enterprises award, 2008*AbilityPath rebranded from its former name, Community Gatepath, in 2020 Show less

Chicago, Il

•Managed 15 field-based employees with dog walking routes spread across city of Chicago•Streamlined communication between company personnel•Personally provided services to dogs with behavioral challenges in coordination with trainer•Revised employee handbook and drafted new company policies•Tracked customer accounts and outstanding collections•Conducted interviews with prospective clients to drive new business•On call support for emergencies after standard business… Show more •Managed 15 field-based employees with dog walking routes spread across city of Chicago•Streamlined communication between company personnel•Personally provided services to dogs with behavioral challenges in coordination with trainer•Revised employee handbook and drafted new company policies•Tracked customer accounts and outstanding collections•Conducted interviews with prospective clients to drive new business•On call support for emergencies after standard business hours*Danny's Dog Walkers, LLC was sold and became Second City Pet Care in May 2012 Show less

Bachelor'S Degree, English Language And Literature/Letters

High School, Graduated With Honors