Collaborative, detail-oriented professional with experience in Aerospace, Transportation, Insurance and Health Care industries in both domestic and international environments. Excels in program management; internal customer support; writing and editing work instructions, policies and procedures; and developing / implementing quality processes that reduce production time. Demonstrates strong communication, presentation and analytical skills with a proven track record of exceeding internal customer satisfaction targets within budget and on time. Known for driving positive culture change by utilizing proactive and preventative continuous improvement methodologies at an executive level.

Developed, implemented and edited policies, procedures and work instructions that ensured conformity to specifications as mandated by FAR, OSHA, and ISO regulatory agencies. Directly partner with critical business function stakeholders and subject matter experts to ensure the development of high performing processes.• Trained and motivated cross-functional teams to implement process and organizational improvements. • Collected / analyzed command media metrics data to track document coding, format, and grammar errors.• Directly supported edits and revisions of policies, procedures, work instructions, process flows and forms. • Worked directly with Quality Review Board to ensure exact and timely revisions, cancellations, corrective actions and the writing of new procedures.• Assisted program managers with communication tools, webcasts, metrics, website updates and data reports for successful program management and affordability.• Maintained the program management website for MFC including content updates, training changes and information, usage, metrics and content suggestions.