Mike Kerpics Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

• Manage and support top 5% revenue producing strategic client base for Professional EHR and Allscripts Tiger/PM. Responsibilities include corrective sql statements/stored procedures, product workflow and troubleshooting, hl7 interface maintenance, software upgrade assistance, and beta testing.• Attend annual Allscripts client conferences, regional user group meetings, and go onsite as needed for client upgrades, escalated issues, and workflow overview.

Raleigh-Durham, North Carolina Area

• Provided application and technical support for Misys Tiger and Misys PM clients who were in the process of pursuing other software vendors.• Responsibilities included working with upper management to identify at risk clients, creating initiatives to retain their business, and escalating any new or potential issues to development.

Raleigh-Durham, North Carolina Area

• Provided software and technical support for Misys Tiger and Misys PM clients.• Responsibilites included 24/7 after hours L3 support, mentoring new employees on job processes, assisting analysts with escalated issues, scheduling and assisting with product upgrades, and traveling onsite as needed for escalated issues and process overview.

Greater Atlanta Area

• Managed the accounts of 55 hospitals in the southeastern United States.• Responsibilities included software presentations to hospital administrators and CFOs, making recommendations on server/workstations and software applications, preparation of formal proposals, organizing and administering training sessions at annual user group meetings, creating and distributing marketing material, account status reports, and quarterly newsletters to existing clients and prospects.

Greater Atlanta Area

• Provided support for the following financial applications: General Ledger, Accounts Payable, Accounts Receivable, Payroll & Personnel, Cost Accounting, Fixed Assets, Cash Management, Time & Attendance, Order Communications, and Materials Management.• Responsibilites included acting as an intermediary between clients and R&D to develop new Cost Accounting and General Ledger Software, leading installation and training of financial software at new and existing clients, upgrading client's financial applications (General Ledger and Accounts Payable) from Cobol software to Progress, and leading the implementation of Y2K compliant applications.