Mike Khoury Email and Phone Number
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I am currently a manager leading an operational group as well as a highly technical organization. While my background is in research where I have worked on both the supplier and client side to drive high Customer Satisfaction performance using quantitative methods, my career has spanned both operational and strategic roles in the utility industry for over 20 years. My competencies include several years leading technical teams that provide analytical support and data driven strategic insight as well as leading goal oriented operational organizations with a demonstrated track record of achieving results. In addition to my experience in the utility industry, I have worked in management consulting, specifically on helping organizations reach their customer satisfaction goals through statistical research.
Dte Energy
View- Website:
- dteenergy.com
- Employees:
- 8066
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Manager - Gas Dispatch And Performance CenterDte Energy May 2019 - PresentGreater Detroit AreaConsistently achieved corporate targetsDrove meaningful and sustainable process improvementsIncreased employee engagement as measured by GallupDeveloped and mentored employees in both operational and technical roles
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Manager - Customer Research & InformationDte Energy May 2013 - Apr 2019Detroit, MichiganManage research staff conducting advanced analytics. Responsible for conducting primary quantitative and qualitative research, modeling and segmentation, reporting, presentations, vendor management and scorecard recommendations. Also, manage an analytics groups in support of Customer Experience and channel management.
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Manager - Final AccountsDte Energy Jan 2012 - May 2013Detroit, MiLead a team of analysts. Responsibilities include managing department budget, defining collections strategy, vendor management, partnering with IT to drive projects to completion and organizational coordination of continuous improvement efforts.
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Manager - Technology InfrastructureDte Energy 2010 - Dec 2012Responsible for managing the technology infrastructure of the DTE Energy call center including IVR administration, technology changes and updates with outsourcing partners, and relocation of main call center.
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Manager - Workforce And Vendor ManagementDte Energy Jul 2007 - Sep 2010Managed a team of supervisors and analysts. Responsible for forecasting, scheduling, technology administration, performance management reporting, and continuous improvement efforts in support of call center operations. Also responsible for vendor management, ensuring high performance on call center metrics, telephony administration, and implementing our collective bargaining agreement.
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Principal SupervisorDte Energy Jul 2004 - Jul 2007Managed a team of professional analysts in a call center. Ensured timely and accurate reporting of call center and agent performance including reports to regulatory agency. Directed all analysis and reporting efforts. Conducted call volume forecasting, productivity analysis, and vendor management. Managed technical infrastructure of call volume outsourcing with vendors. Conducted performance evaluations, coaching and professional development of team members.
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Principal AnalystDte Energy Sep 1998 - Jul 2004Designed primary research and conducted analyses utilizing advanced statistical methods including multivariate statistical techniques, segmentation, and regression modeling. Design and implement relational databases to provide strategic direction in support of legislative, regulatory and marketing initiatives as well as union negotiations. Responsibilities included providing direction to strategic marketing efforts, conducting customer and employee satisfaction analysis, providing technical expertise and coaching to team members, and contributing to process improvement.
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Research AnalystCfi Group Jan 1996 - Sep 1998Utilized econometric and psychometric statistical methods to conduct research on customer and employee satisfaction data for the telecommunications, retail, and health care industries. Responsibilities included research and development, project management, consulting, data management, report writing, and training.
Mike Khoury Skills
Mike Khoury Education Details
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Economics -
Economics
Frequently Asked Questions about Mike Khoury
What company does Mike Khoury work for?
Mike Khoury works for Dte Energy
What is Mike Khoury's role at the current company?
Mike Khoury's current role is Manager - Gas Dispatch at DTE Energy.
What is Mike Khoury's email address?
Mike Khoury's email address is kh****@****bal.net
What is Mike Khoury's direct phone number?
Mike Khoury's direct phone number is +131323*****
What schools did Mike Khoury attend?
Mike Khoury attended Michigan State University - Eli Broad College Of Business, Central Michigan University, University Of Michigan.
What are some of Mike Khoury's interests?
Mike Khoury has interest in Music, Health.
What skills is Mike Khoury known for?
Mike Khoury has skills like Spss, Minitab, Linear Regression, Market Research, Economics, Vendor Management, Black Belt, Continuous Improvement, Econometric Modeling, Questionnaire Design, Call Center Architecture, Workforce Management.
Who are Mike Khoury's colleagues?
Mike Khoury's colleagues are Melissa Cormendy, Craig Morgan, La Donna Jackson, Keshia Bell, Kevin Mcmahon, Tracey Smart, Ron Alstead.
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Mike Khoury
North Foxborough, Ma2mandkllp.com, mandkllp.com2 +150854XXXXX
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