Customer Service Logistics/Transport
Responsible for a wide range of deliverables in managing the Waste Management and Recycling Depot operations within Kenny Waste Management. Excellent team working skills and interpersonal skills, with the ability to plan ahead and deal with un- expected changes. A good communicator and excellent PC and IT skills. Kenny Waste Management is a fast paced environment and I have responsibility for providing transportation operations throughout the North West overseeing transport staff, drivers and vehicles, ensuring that all activities are carried out in an efficient and timely manner. These include:- Managing pricing and budgets to maximise the profitability of the operation.- Working alongside the sales and marketing teams to pass on new leads as well as developing my own leads to bring in new business.- Managing of customer’s accounts to ensure maximum customer satisfaction.- Building relationships with existing and new customers.- Dealing with driver issues, licence control, performance manage the divers using incentives and measure and working to develop further ways to improve performance.- Safe disposal of all waste products, to varying locations ensuring compliance. - Scheduling and managing the resources and the vehicles, working within the terms of the service levels agreed with the clients.- Management of the Waste Logistics System.- Overseeing the manager sign off of all regional transactions and invoices.- Dealing with incoming and outgoing invoices and any queries.- Route planning for drivers to ensure maximum efficiency, adapting to unavoidable instantaneous changes as a day unfolds.- Working knowledge of compliance and work closely with VOSA and HSE. Have an awareness, however not formally trained in CPC or COTC in Waste Management.- Seeking new doors of opportunity within the Waste Management sector, for example expanding Kenny Waste Management into the Hazardous Waste and Trade Waste Sectors.
