Michael Kirschner Email & Phone Number

Irvine, Ca - California, Us

Expert in creating value through strategic partnerships with companies and leadership teams, specializing in defining clear strategies, prioritizing key initiatives, mobilizing cross-functional teams, and executing transformational programs.Successfully led and executed a major cross-business unit program at a large bank (ranked in the top 25), streamlining operations, boosting sales efforts, enhancing productivity by 15%, and significantly improving customer experiences.Advised the CEO of a $1B PE owned retailer on restructuring the company's leadership team, setting strategic priorities, establishing a transformation office, and delivering the first set of strategic initiatives that improved operations and grew revenue over $200M.Accelerated a large-scale, global platform rollout across hundreds of countries for a renowned financial institution, leading a comprehensive change management network and establishing robust program monitoring processes.Delivered expert due diligence and strategic go-to-market guidance for various startups, alongside venture capital and private equity firms, contributing to their growth and market success.

Longmont, Co, Us

Held overarching responsibility for managing a ~$300M P&L and formulating strategy at Sensaria Art and Wall Decor, a PE-owned business serving direct consumers, professional photographers/artists, and substantial B2B clients. Led sales, operations/manufacturing, customer service, marking, pricing, business unit finance, ecommerce, and technology functions.Significantly grew revenue by improving marketing and customer acquisition, optimizing pricing, introducing new products, and enhancing website conversion rates. Achieved profit improvements and synergies in the tens of millions through the strategic integration of four acquired companies, effective talent reorganization, astute adjustment of product assortment, and consolidation of manufacturing facilities.

Bethesda, Md, Us

Joined the rapidly growing $2B company to drive transformation across the company, enhance the customer experience and modernize technologySignificantly enhanced the go to market strategy with same day home delivery capabilities that quickly grew to tens of millions in revenue.Improved customer engagement and retention with revamped customer loyalty program capabilities online and in-store.Streamlined store workflows and tasks with technology solutions that enabled employees to focus more on selling and building customer relationshipsGrew new sales channels and efficiently acquired millions of new visitors with improved digital marketing programs (paid search, PLA, email, SEO, affiliates)Led an Agile transformation building out product management, design and engineering teams that delivered an 85% increase in online sales and improved ecommerce conversion rates by more than 20%Implemented end to end improvements in the ‘buy online, pickup in store’ program that doubled sales while growing margin rates and increasing customer satisfactionDrove technical advancements in order management and point of sale technologies with microservices, cloud solutions and devops practicesInstilled a test & learn mindset and an analytical data focused culture to improve decision-making and product developmentDrove a culture of empowerment and innovation that doubled the 200 person team employee engagement scores.

Boca Raton, Florida, Us

Transitioned to revitalize and grow the $7B in global ecommerce revenue and fully manage the $1.1B North American Direct Business P&LConsistently beat sales & profit plans with improved sales programs and platforms that grew customer acquisition and conversion.Drove $100M+ in sales growth with omni-channel programs that leveraged store inventories to fulfill delivery orders. Designed small & medium business sales and loyalty programs to better compete and improve retention.Saved over $12M annually while also speeding up product development by moving customers, sales, supply chain and analytical systems from officemax.com into officedepot.com.Led change management and an organization redesign that integrated a 400 person OfficeMax digital business acquisition.Grew ecommerce conversion rates double digits and improved customer satisfaction 900+ basis points with a strategic product roadmap that personalized experiences, enhanced merchandising, and reduced friction.Created copy and print business solutions that captured $100M in sales of custom printed products.

Boca Raton, Florida, Us

Rose to the highest technology leader role to transform technology delivery and drive business value with the 1000 person team and $200M+ operation spanning North America, Europe, and Asia. Funded $80M of growth investments by globalizing operations, moving to the cloud, outsourcing and strong governance.Improved store operations with mobile devices and apps for thousands of employees and millions of customers.Grew sales and increased inventory turns with omni-channel capabilities across stores, distribution centers and online.Built effective compliance and security programs that quickly remediated over 200 long standing open compliance issues.

Boca Raton, Florida, Us

Led a development team of 600 people to modernize an aging application portfolio of over 150 systems while continuing to innovate, scale and globalize the ecommerce business and platform.Propelled DTC E-commerce sales to over $5B with enhanced digital platform capabilities, marketing and content programs.Delivered digital B2B procurement products and customer portals that enabled billions in B2B revenue growth and supported purchasing by some of the largest companies in the world with complex B2B requirements.Created customer data and analytics solutions used to personalize a 30M member customer loyalty program.Used Agile development to deliver and scale supply chain systems to handle 150,000+ orders per day.Executive program manager for M&A integrations in supply chain, customer service, marketing and digital functions. Led productivity improvements and a CRM system that saved $15M annually for a 2000 person customer service team

Boca Raton, Florida, Us

Entered the company with an entrepreneurial startup mindset to quickly build and scale the digital business, platform and organization for B2B and DTC customers. Recruited and led 75 product management, software development and digital marketing professionals to architect and engineer the online platform that quickly grew to over $1B in revenue annually.Won CIO Magazine’s Enterprise Value Award for impressive innovation and industry leadership.

Worldwide, Oo

Designed and implemented transformative sales and customer relationship management solutions for distribution and manufacturing clients. Delivered strategy and program management engagements.

Doubled productivity of a 750 person workforce while leading a transformation program office that reengineered 100's of business processes, managed change and orchestrated delivery of advanced technology solutions.

Master Of Business Administration - Mba, Finance

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services