Service transition specialist. Managed the service transition life-cycle for 6 client facing services. Enhanced the internal service transition process, to ensure identification of relevant projects to scope, and streamlined the day to day activities involved. Conducted GDPR privacy impact assessments and developed service proposals for the ITSO service.Clients includes TFL, ScotRail and Irish Rail.

IT Contractor: Focused on Service Transition following serious IT crisis for my FTSE100 client.Successfully updated and refined core processes used during service verification, and managed the validation of a series of key business services to full production standards, within the agreed project lifespan.

IT Service Management and Service Introduction specialist. Worked with over 10 large organisations including banks, pharmaceuticals, defence, telecommunications, airline and precious metal clients, conducting different levels of ITIL related consultancy from high level strategy to individual process review and ITSM tool section.Experience includes: - Custom tool selection for core Supplier Management processes focusing on SerivceNow vs Salesforce - Multi-national Retailer: Service Introduction lead for a highly complex replacement of legacy estate services with a combination of COTS and custom built systems/services - International (Overseas) Airline: Service Management consultating and opportunities definition - FTSE100 Precious Metal Company: Proposed Service Management Strategy and transformation plan, involving consolidation of existing worldwide service desks and tool replacement - Major UK Bank: Investigation and opportunity definition following a well publicised 2012 mainframe banking meltdown. Key involved party in quality definition during a follow on project relating to mainframe scheduler update - Defence Contractor: IT Service Management tools review and planning - International Pharmaceuticals: Service Management process consulting for implementation of EMC Vblock new virtual server technology - International Telecommunications: Implementation of Remedy SaaS - Multiple: Operational Service Management and delivery

Data coding project

IT Service Manager for their Coventry clothing business centre. Representing ALL IT support teams to that specific business unit of 300+ staff.

Three years in Service ManagementTwo years in Service Implementation

Mainframe system: design, build and support of MIS system

Supply chain operation based within the Logistics division of Sainsburys head office. Responsible for shipping wines and other commodity goods on behalf of the whole company.