•Performing analysis of network security needs and contributes to design, integration, and Installation of hardware and software.•Analyzing, troubleshooting and correcting network problems remotely and on-site.•Providing Technical support on problems related to the bank network. Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.•Providing Technical support on problems related to the bank network.•Install and maintain various Internet and related services at the Bank. This includes installation of Firewalls, Databases, Routers, Switches as well as configuration of TCP/IP,MPLS,ISIS,BGP protocols.•Build and maintain various Networks such as WAN, LAN and VPN.•Maintain Company’s Network infrastructure including its Dark fiber and various servers.•Create and implement viable solutions, follow through to ensure problem is resolved to the satisfaction of all parties.•Ensure that no trouble ticket or NOC complain remains pending and present a thorough daily, weekly and monthly report to the Management.•Carry out weekly and monthly analysis of the problems reported by our NOC, System, Database team and find ways to reduce them.•Provide Business with regular updates, feedback on service request/queries•Maintain manuals writing logic technical procedures and guidelines

Duties and Responsibilities• Supervises the functioning of network components and makes sure that they are active and problem free.• Complaint logging & Tracking.• Monitor the Enterprise network performance 24x7.• Meeting SLA as per critical of incident.• Take proactive actions in case of failures and service degradations of the network. • Inform the internal stake holders, partners, and the Call Center of customer impacting issues.• Manages escalation to 2nd line support, and if needed, to 3rd parties and service partners.• Owns the Trouble Ticket until resolution.• Database of incidents generation, maintenance & creating MIS reports.• Manages the Incident Management process for the enterprise complaints.• Develops and manages NOC operations for Enterprise Customers.• Implement the Incident Management process and adheres to it.• Technical knowledge of Enterprise networks, Architecture, Operations & NOC• Acknowledging complaint and assigning a trouble ticket.• Define the critical of the incident as critical, major or minor as soon as an incident is reported.

Duties and Responsibilities•Managing and monitoring the company’s network.•Performing Quality of Service(QOS) tests and creating benchmarks.•Providing backup support at the NOC to the network engineers incase of crisis.•Monitoring all network devices and BTS’s, Routers, to ensure there’s no outage, errors, or packet loss.•Producing daily,weekly,monthly,quarterly and annual reports from all the network and systems monitoring tools available for analysis and planning.•Following upon internal customer queries to ensure their problem shave been resolved to their satisfaction this includes printing,sharing of files,and logging onto network resources.•Incident management and technical resolution of 1st line incidents and providing support on customer networks. •Driving SLA compliance.•Escalations to 2nd line engineers and management when required, maintaining ownership.•Updating case management systems to ensure fault resolution audit trail.•Taking operational responsibility for major incidents.•Provide technical support via telephone and email and Walk in customers•Runsscriptsandreportsforpreandpostsuspensionactivitytoassistteamin reaching targets.•Using CRM software to monitor customer complaints, manage billing queries and log tickets.•Network monitoring(national)and escalation to concerned tech team•Enforcing iWayAfrica Fair Usage Policy for broadband•Monitoring of bandwidth usage and ensuring no bandwidth leakage•Managing site visits, onsite technical support for customers as well as attending to walk-in (face-to-face) clients •Network Troubleshooting for broadband, Wimax, fiber and VSAT internet as well as onsite and remote support •Incident management, access management, request fulfillment, performing diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions

• Providing general ICT support to users.• Backing up data, performing inventory, catalog, restore and verification of cartridge tapes using Symantec backup software.• Configuring of Local Area Network (LAN).• Installation of relevant Operating Systems and applications to users.• Updating and maintaining of computer inventory records.• Support in sorting out email problems( ms outlook), and answering to user problems online using the homegrown helpdesk system. • Preventive maintenance and service of ICT equipment.• Support users in the installation and configuration of printers, scanners, digital cameras and, projectors, blackberry phones and other hardware.

•Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.•Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.•Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.•Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.•Prepares users by designing and conducting training programs; providing references and support.•Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.•Meets financial requirements by submitting information for budgets; monitoring expenses.•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.•Protects organization's value by keeping information confidential.•Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.