Mike Kovacic Email & Phone Number

Philadelphia, Pa, Us

Collegeville, Pennsylvania, United States

West Chester, Pa

Independent Business Owner growing and forming KovaTech from the ground up.

West Chester, Pa

OS Migration and Patch Application development using VBScript and AutoITAct as consulting source for other AutoIT applications as neededProvide phone and desktop support to medical professionalsEscalate technical issues to other groups as neededInstall and configure company approved softwareProvide training to end users and new employeesDiagnose and fix network issues by patching ports in the (IDF) network room.Assist in maintaining networking equipment delivering connectivity to the buildingSkills used:Linux administrationMicrosoft Office Suite applicationsWindows XPWindows 7Active DirectoryCitrixLAN/WANCisco Analog Telephone Adapter troubleshootingIntermediate distribution frame (IDF) changes troubleshootingDuring my time at this company, it was purchased by Optum.

West Chester, Pennsylvania, United States

I was responsible for establishing the company’s information technology strategic direction while supporting the company’s mission. I was tasked with identifying trends and developments in information technology, assesses related impact upon business operations, and recommend implementation of technology or services that support the strategic direction of the company.I was also a documentation specialist supporting various clients with software and hardware manuals, and fortune 500 companies with SOX documentation.

Malvern, Pa 19355

o Provides 3rd level support to over a dozen different IS and IT systems including Oracle, Exchange, Active Directory, OMD, BizStation, UUNet, ODS, iOffice IKONTrac system, Enterprise Reporting, and more.o 2nd level support for BES Server and end user blackberry support.o Record required user and problem information in the Service Request Management System (Remedy).o Determines severity and places priority on new and existing issues. o Determines the most effective manner to resolve end user technical issues.o Act as an escalation point for Tier 1 and 2 technicians.o Monitors network wide servers for problems in the United States and Canada, and escalates problems when needed.o Installs and configures company approved and licensed software.o Provides training to end users, and 1st and 2nd level technicians and senior technicians.o Comprehensive use of Remedy to track internal customer requestso Responsible for timely acknowledgement of tickets.o Keeps work logs updated.o Performs various on-the-spot Visual Basic Script programs when needed to patch, fix, or otherwise improve a process or system.

Job Duties and Responsibilities include, but are not limited to:>> Teach 9 month courses for students to obtain the MCSE certification>> Assist and orient new instructors to teach the MCSE certification course.>> Assist current MCSE instructors with larger classes with the MCSE certification course.

Mcse, Information Services

ACE (AccessData Certified Examiner) MCP (Microsoft Certified Professional) Certification Achieved MCSA (Microsoft Certified Systems.

Education record