Mike Kozak Email & Phone Number

Neenah, Wisconsin

Appleton, Wi

Responsible for business sales support and development working with 15 independent business owners, 49 retail locations and front line sales teams, and 7 business account managers. Partnering with key stakeholders to strategize and develop plans that focus on driving business results by proactively engaging small-medium businesses through retail store locations. -Created and executed business sales, proactive calling and Internet of Things (IoT) solution selling/product training with store leaders, front line retail sales consultants and business sales executives.-Scheduled an average of 10 new accounts each month through proactive calling and through retail in-store sales interactions and lead generation.-Proactively contacted existing clients which grew new product categories, like IoT products, and increased sales.-Taught leaders how to use the Customer Relationship Management (CRM) system to manage bookings of key agent customer accounts, assist with maintenance and analysis of customer account proposals.

Appleton, Wi

Responsible for leading a team of nine store managers and over 145 indirect reports in Northeast Wisconsin; and full retail operations at 14 locations that includes staffing, opening, closing, inventory achieving key sales goals and increasing customer engagement levels.-Successfully coached and mentored leaders and sales teams to increase sales performance which contributed to over seven associate promotions within the organization and created leadership bench strength to more quickly backfill vacancies.-Conducted two retail reorganizations to redefine system and process work increasing customer retention by 5% in every store in market.-Taught and served as role model for the Dynamic Organization under a set of organizational core values and behaviors.

Appleton, Wi

As the Agent Manager, I am responsible for leading at team of 4 Agent Account Executives in Wisconsin territory who's focus is on delivering superior sales results and customers focus at each independent owners retail location. -Received U. S. Cellular Culture Survey Coaching awards in 2009 and 2010.-Led a team of Agent Account Executives which focused on delivering superior business sales results through independent owner stores.-Expanded agent distribution in an under penetrated market quickly within the first two years by 57%.-Worked with local real estate agents and used market demographics and vehicle traffic information which assisted the independent owner with selection of the best store location to improve overall store performance and connection with the customer.-Provided the account executives with coaching and feedback allowing them to be a strategic partner to the independent business owner.-Developed strong relationships with independent business owners built on mutually agreed upon goals which helped them achieve improved business results.

Appleton, Wi

Responsible for leading a team of 2 Sales Managers and 18 sales associates in the North East Wisconsin area. Managed the budgetary responsibilities for the retail store and multiple kiosk locations, including staffing, achieving sales goals and creating a strong culture of customer focus, winning and respect. -Received multiple quarterly U.S. Cellular Excellence is an Attitude Awards from 1995 to 1997 and the U.S. Cellular Circle of Excellence award in 1996.-Supported and coached sales, technical and administrative team members enabling associates to provide a higher level of customer service.-Planned, supported and implemented special events and trade shows showcasing products, creating sales opportunities and closing new business.-Successfully trained the sales team to increase revenue and productivity.-Represented U.S. Cellular at company sponsored community events.

Appleton, Wi

Responsible for leading a team of 13 sales associates, the face-to-face retail and kiosk sales, and 30-day inventory turn.-Received the Cellular One Circle of Excellence National award in 1991.-Recommended and set up local training programs for new employees. -Resolved customer service issues regarding equipment quality, service and equipment pricing structures.-Worked in a fast-paced environment which required excellent time management skills and decision making ability.

Appleton, Wi

Responsible for handling revitalizing office operations.-Reorganized office systems and processes thereby eliminating a backlog of client orders, accounts payable and contract paperwork.-Formulated a cellular accessory guide with recommended pricing strategies.-Assisted in the setup of computer software to better track inventory and receivables.-Completed a move to a new, more spacious office with no disruptions in operation.

Neenah, Wi

Telemarketing Sales and Customer Service Representative

Bachelor'S Degree, Marketing Major, Business Administrative Minor, 3.5

Certificate Of Completion - Communication

Activities and Societies: Dale Carnegie Training believes in the power of self-improvement through performance-based training with offices.

Associate'S Degree, Marketing, 4.0

-Summa Cum Laude (4.0 GPA) -DECA - Distributive Education Clubs of America -Vice President, regional and national DECA award recipient.

Certificate Of Graduation

Activities and Societies: Symphony & Marching Band, Football