Mike Krauss Email & Phone Number

Langley, British Columbia, Canada

Vancouver, British Columbia, Canada

Onboard new employees / Offboard employees leavingSetup new employees In Active Directory, Google Workspace, Confluence, Slack, VPN & Autodesk accountsWorked in Slack/Confluence for responding to all Help Desk requestsSetup new employee workstations in office with CentOSRacked over 100+ workstations/servers in our Data CenterSupported over 150+ people as the sole Help Desk person and the only System Administrator for 3 yearsMoved everyone to remote work for Covid using HP Remote Boost softwareWas part of a small team on making the studio TPN (Trusted Partner Network) certified / providing all documentation / setting up all required security and best practicesWorked with Disney/Dreamworks/Marvel for various projects and security setups for our studio they requiredExperience with Fortigate Firewalls (Model 600E) and configuration/maintenance/locking down VPN connections/2factor token setup for employeesExperience with Arista switches Experience with Active DirectoryExperience with PXE boot/Foreman/Puppet for workstation setupExperience setting up Dell Servers and setting up AMT for remote rebootingExperience with HP ZCentral Connect for workstation AMT setup for remote rebootingExperience with VMWare and ESXI serversExperience with Vcenter/Vsphere software setup and config for central VM/ESXI managementExperience with NextCloud setupExperience with license server management for various animation softwareExperience setting up Signiant software for various studio partners for send/receiving dataExperience with Manage Engine for windows inventory/deployment/patchingExperience with HP Remote boost software setup for windows/linux workstations for remote workExperience using TrueNASExperience using Pixitmedia PixstorExperience with Snipe-IT for inventory managementManaging licenses for purchasing recommendations or saving moneyManaged Google Workspace for company employees emailsManaged company Adobe account for Photoshop/Substance licenses

Richmond, British Columbia, Canada

- Did Domain administration for other teams and thier requests- Managed/provisioned companies SSL certificates from a 3rd party- Managed/purchased companies domains from a 3rd party- Build Windows/Linux Dev, QA and Production environments working with multiple teams on tight schedules to deploy their requested applications- Experience using Nagios & New Relic as monitoring solutions- DNS admin using Infoblox device as well as route 53 in AWS- Responsible for day-to-day operations, troubleshooting, and security- Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.- Built automated processes enabling more efficient processing of repeatable, processes and scheduled user requests- Managed the migration of systems from one Data Center to another one- Managed the migration of systems from the Data Center to AWS- Created jobs in Jenkins to automate server builds in AWSMigrated out of support Windows/Linux operating systems to newer/updated versions- Experience in various areas of AWS (Gateway, Route53, S3, EC2, ELB, etc)- Used VMWare to build out virtual servers for the Data Center- Have also used the following technologies and assisted in troubleshooting Vault, Jenkins, Jira, Cloudscape- Used Active Directory to setup new servers and change users access- Setup VIPS in Citrix NetScaler Load Balancers in relation to servers created in VMWare- Migrated SSL certs from External company to AWS platform saving the company thousands of dollars- Analyzed server traffic in order to reduce server count and save money in hardware costs- Worked with development teams to either decommission or transfer servers to AWS- Helped to migrate Legacy servers/systems to AWS that were not able to be rewritten- Experience using GitHub and Atom for repositories and editing files- Also have some experience using Puppet

Richmond, British Columbia, Canada

- Did Domain administration for other teams and thier requests- Managed/provisioned companies SSL certificates from a 3rd party- Managed/purchased companies domains from a 3rd party- Build Windows/Linux Dev, QA and Production environments working with multiple teams on tight schedules to deploy their requested applications- Experience using Nagios & New Relic as monitoring solutions- DNS admin using Infoblox device as well as route 53 in AWS- Responsible for day-to-day operations, troubleshooting, and security- Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.- Built automated processes enabling more efficient processing of repeatable, processes and scheduled user requests- Managed the migration of systems from one Data Center to another one- Managed the migration of systems from the Data Center to AWS- Created jobs in Jenkins to automate server builds in AWSMigrated out of support Windows/Linux operating systems to newer/updated versions- Experience in various areas of AWS (Gateway, Route53, S3, EC2, ELB, etc)- Used VMWare to build out virtual servers for the Data Center- Have also used the following technologies and assisted in troubleshooting Vault, Jenkins, Jira, Cloudscape- Used Active Directory to setup new servers and change users access- Setup VIPS in Citrix NetScaler Load Balancers in relation to servers created in VMWare- Migrated SSL certs from External company to AWS platform saving the company thousands of dollars- Analyzed server traffic in order to reduce server count and save money in hardware costs- Worked with development teams to either decommission or transfer servers to AWS- Helped to migrate Legacy servers/systems to AWS that were not able to be rewritten- Experience using GitHub and Atom for repositories and editing files- Also have some experience using Puppet

Richmond, British Columbia, Canada

- Managed a team of 3-4 technicians as supervisor - Reviewed support cases for technical and troubleshooting accuracy- Devised workarounds for problems- Open escalation with engineering and development teams for newly discovered software bugs- Provide configurations, troubleshooting and best practices to internal and external customers- Manage support cases ensuring all issues are recorded, tracked, followed up and resolved in a timely manner

Richmond, British Columbia, Canada

- Handled new and escalated issues that involve complex troubleshooting - Assist with escalation from 1st level support teams- Assisted customers with technical issues via email and phone- Developed and maintained positive customer relationships- Researched, documented and escalated cases to higher level of support according to internal procedures.

Richmond, British Columbia, Canada

- Provide thorough support and problem resolution for customers- Maintain composure and patience in face of difficult customer situations- Informed customers about issue resolution progress- Researched required information using available resources- Soft-sold additional services- Handled a large volume of phone calls- Researched, documented and escalated cases to higher level of support according to internal procedures.

Network Administration

Computer/Information Technology Administration And Management