Mike Kushner Email and Phone Number

Chief Commercial Officer (CCO)Feeling overwhelmed when it comes to information technology solutions? The BACS team is your resource to understand information technology solutions for your continued growth. We speak ‘tech’ and stay abreast of the latest trends.After analyzing your workflows and process, we’ll recommend IT solutions to improve operations, reduce downtime and include IT in your strategic business plan.1. MANAGED IT SERVICES✦ Managed IT Services ✦ Server & Network Management ✦ IT Sourincg ✓ We provide strategic guidance to build a strong IT foundation for growth and scalability.✓ We install and troubleshoot your IT system implementing security measures and redundancies while proactively monitoring it for gaps and security threats.✓ Using remote maintenance and real-time status reports, we analyze your network and system while providing routine updates - relieving you of daily repetitive tasks so you can focus on important issues.✓ We troubleshoot and test hardware/software systems from Wi-Fi connectivity to routine server and desktop maintenance so downtime is minimized.✓ We manage all your IT sourcing and procurement, from hardware to services.✓ With our on-demand support, anytime you contact our 24/7 help desk, you will talk with knowledgeable and experienced staff. You call, we are there for you! We treat all of our clients like family.Benefits: ● Enhanced Productivity & Efficiency ● Lower Operating Costs ● Business Continuity ● Secured Connections ● Overcome IT Roadblocks ● Align your Team & GoalsINDUSTRY SPECIALTIES: Dedicated to helping small and medium sized businesses from the San Francisco Bay Area to San Diego.✦ Healthcare (Biotech & Life Sciences) ✦ Construction ✦ Financial“Our company of 100+ employees use BACS for managed service, break/fix support, and strategic IT Sourcing. We love their attention to detail and the urgency behind their support. This is a top-notch operation.”~REGGIE CLANKY

2. CLOUD MANAGED SERVICES✦ Cloud Managed Services ✦ Cloud Migration Services ✦ Unified Communication ✦ Cloud IT Sourcing Cloud environments:➣ Streamlined operations➣ Reduced costs➣ Secure and safe providing lower risk of data loss.✦ Cloud Managed ServicesWe set up routine cloud backup, data encryption, controlled access, monitor and report. We use trusted vendors with proven quality and success.Benefits: ● Secure Confidential Data ● Improved collaboration ● Enhanced productivity ● Reduced business risk ● Predictable ROE✦ Cloud Migration ServicesLet BACS streamline your system deployment by moving your IT infrastructure to a private, public or hybrid cloud environment – seamlessly and securely.✓ We setup remote monitoring, provide routine maintenance and encrypt crucial data.✓ You’ll have up-to-date applications so you can improve your team’s collaboration. ✓ By hosting your servers, network and applications into the cloud, you are free to securely access them anywhere, anytime.Benefits: ● Gain freedom and mobility while reducing your company’s carbon footprint ● Lower license costs ● Simplified system deployment ● Increased security ● Redundancy✦ Unified CommunicationWe work only with the best VOIP providers setting up VOIP systems for the most discerning clients who demand quality calls. VOIP is secure and safe, integrating with your existing network.Hosting your phone system in the cloud allows:➣ Streamlined calling experience➣ Call forwarding and routing to where you are➣ Video conferencing for virtual meetingsBenefits: ● Scalable phone system ● Improved collaboration and productivity ● Packed with value-rich features ● Reduced cost✦ Cloud IT SourcingWe work with the best cloud vendors to offer quality cloud software and hardware solutions at a much lower cost and more reliable than owning.Benefits: ● Strategic value add ● Lower cost of ownership ● Focus on your business, not IT hardware/software

✦ Business Continuity Plan ✦ Compliance Management ✦ Network Security Solutions3. Cybersecurity Services & Network SecurityAt BACS, we develop security solutions from all angles. ✓ We analyze your system from your server room, workstations and Wi-Fi to laptops, tablets and mobile devices identifying vulnerabilities and delivering customized IT security strategies and solutions protecting your network from cybercriminals, 24/7.✓ Bringing your own device for work? Our expert team can securely integrate additional devices into your IT system.✓ We implement multi-layered defenses and security best practices for your firewall and network system, plus email encryption and user access control systems.To protect you from threats, we✦ Teach your team security best practices ✦ Proactively monitor and analyze system status ✦ Routinely run vulnerability testing✦ Business Continuity: Data Backup & Disaster Recovery + Email ArchivingYour IT network and systems are the foundations of your business. Data is stored, shared and accessed daily. Without it, your business grinds to a halt.✓ Backing up your data is vitally important. We design custom solutions using data encryption and cloud/local backups ensuring quick recovery and minimal downtime.✓ Email archiving systems allow deleted email recovery while reducing storage space.✦ Compliance ManagementProtecting customer data is paramount to you and your customer’s reputations. Our solutions monitor your security status and processes to safeguard critical data.✓ From easy-to-read reports, data encryption, user access control to system audit controls, IT infrastructure management and workstation security, we have you covered.✓ Compliance management specialties: ✦ PCI ✦ HIPPA ✦ OSHA ✦ SOX ✦ GDPRBenefits: ● Minimal Downtime ● Boosted Reliability ● Lower Operational Costs ● Safer Mobility ● Peace of Mind ● Real-Time Reporting ● Continual Support ● Industry/Government Compliant

☛ ABOUT ME at BACSMy IT career was a far cry from my initial pursuit of Biochemistry and Molecular, Cellular and Developmental Biology with a Pharmaceutical Sciences minor.My first job as a lab technician in an Immunology Research Lab focused on clinical trials. I quickly rose to the top by helping develop a method to determine if the treatment was working (published in the “Journal of Immunology Methods”).It was during this time I pursued my information technology interests taking courses including Microsoft NT, servers, web programming, etc. ultimately becoming a Cisco Certified Network Associate.Soon thereafter, I abandoned immunology research in favor of IT. Having recently learned Microsoft skills, I interviewed for a middle level IT technician landing the position ahead of 20-30 other applicants. My IT career led me to Cisco where I developed deep technical knowledge / skills and the ability to manage projects and people.Fast forward to today at BACS, where I handle all procurement, strategic IT sourcing contracts/legal responsibilities, vendor relations, project management, insurance, and other executive functions including sales. As a multi-faceted person, I thrive in diversity. For example, I developed an alternate revenue stream that blended smartly into our computer services. Realizing each time a client moved it required new cabling for their computer network infrastructure.Marketing it as a ‘one-stop shop’, we provided cabling for, data, phone, wireless and audio to our clients. I personally handled all project management working with consultants to ensure successful completion.This revenue stream grew. Eventually, business extended beyond the needs of a full-time Sales and Project Manager, and we successfully sold this segment of the business.I developed our fully managed IT Sourcing and Procurement services for our clients. We handle all IT sourcing for our clients, with an eye on cost savings and technology innovation.

BACS is a full service IT consulting company that serves your business or home 24 hours a day, 7 days a week. We started as a family-owned business dedicated to providing the best IT consulting services and solutions in the Bay Area. Since 1997 our business has grown mostly by word of mouth and we believe that when you do good, high quality work that is the way it should be. If you provide a great, on-time, affordable service, people tell their friends.Our services include everything IT. We do it all so that you have one IT provider taking sole responsibility for your information technology systems. We ensure your needs are meet and expectations exceeded by resolving your IT needs right the first time, on-time, and on-budget.Our services include:• Computer Repair for Business • Data Backup Solutions and Protection• IT Security• Network Management• Day-to-Day IT Functions• Server Management• Cloud Computing Services• Industry-Specific Services• IT Project Management• IT Service Management• Telephony• IT Procurement ServicesWe are your One IT Source and Trusted Advisor that does everything and takes responsibility. NO finger-pointing! 100% satisfaction guaranteed!A FEW OF OUR CLIENTSHydraFacial. Orange Twist. Learning Policy Institute. Alliance Healthcare Foundation. Sleep Health and many more!✦ Managed Service Provider (MSP) ✦ Remote Network Monitoring ✦ Network Security Systems ✦ Data Backup Solutions ✦ Cloud Migration and Management ✦ Cybersecurity ✦ Cloud Email and Email Archiving Solutions ✦ IT Consulting_____________________________“Technology for People”Mike KushnerEMAIL: mike@bacsit.comWEBSITE: https://bacsit.com/

☛ ABOUT ME at CISCOReflecting back, little did I know becoming a Cisco Certified Network Associate would lead me to work for the tech conglomerate. With the guidance of the Senior Director and supervisor who saw my talent and potential, my Cisco Systems career grew and flourished.My competences and unique set of skills - highly technical with the ability to run projects and manage people - continually propelled advancement. My career eventually spanned 4 areas of expertise: technical, technical project/program manager, IT Vendor Management and IT Procurement Services.I transited from a completely technical role (Senior System Administrator) to a Global technical Project Manager, next to a Global Program Manager (less technical, more function and service based), finally into IT Vendor and Procurement Management with success closing global multi-million dollar Software sales deals. I also worked on large hardware sales (HP, and IBM), balance of trade, vendor relations and large-scale global service agreements.I closed a deal worth over $40M for archive backup, software escrow and many other services within 30+ countries that Cisco did business in. This involved securing DUPA agreements for many countries (Data Use and Protection Agreements), NDA (Non-Disclosure Agreements) and many other processes. It took over 2 years to complete.Cisco acquired numerous companies that handled Microsoft Server network architecture. I participated in transactions as I facilitated merging all dependencies on servers and integrating this technically into a Cisco data center without interruption. Projects became increasingly more complex, some taking more than a year to complete.My deep knowledge and understanding of software, hardware, cloud and contract needs was invaluable as it provided the skills to successfully bring all parties and stakeholders together.

NOTABLE ACCOMPLISHMENTS at CISCO #1An example of one of the large-scale projects I worked on during my IT Vendor Management role involved developing a global hardware system deployment standard for Cisco’s networking technology use. Working within the $20M Cisco hardware quarterly budget, one of our primary purposes was to standardize hardware purchases.Managing a global team, we utilized RFIs and RFPs to standardize the network hardware buy. Upon finalizing the hardware purchase standardization protocol with vendors, I worked with Cisco’s internal purchasing to add these to our buy catalog and negotiated all terms/prices with the vendors based on projected spend rates. Next, we focused on educating Cisco labs, managers, etc. on the proper hardware buy process.We then concentrated on developing automated system deployment in a shared environment. Our team developed a 100% automated Windows Server build enabling Cisco to push all OS files, hardware configuration, cabinet files, antivirus files to each automated build. This process allowed junior team members to “set and forget” an OS build for Windows Server. We utilized this process on all Cisco CCTV servers in each Cisco location in the world (over 90 locations in 40+ countries).In refining the process, we:• Built new scripting tools to allow network hardware configuration at the DOS level;• Solved the virus issue of infected servers by standardizing the builds to 4 variations thereby saving countless hours “rebuilding servers”;• Developed remote management tools to monitor and setup the network so our global team never needed to physically touch a server, unless the hardware failed.This project saved Cisco millions of dollars in unauthorized IT networking hardware purchases and thousands of labor hours as anyone could now build a properly configured Windows or Linux Operating system anywhere in the world.

Program Manager of Global Procurement ServicesNear the end of my career at Cisco, our small IT Vendor Management group of 8 people was charged with all IT’s global purchasing and we performed our work well.Cisco’s procurement officers took notice of our success in closing deals and delivering quickly and under budget, and convinced management to swallow our small team into the massive Global Procurements Services group (of well over 150 people).I became the software lead, but still was considered the most expert person in the group on the subject of servers and datacenter hardware based on my previous work.NOTABLE ACCOMPLISHMENTS• Senior Vendor Manager focused on technology sourcing (hardware, software, storage and security).• Closed numerous multi million dollar global enterprise purchasing deals on behalf of multiple groups within Cisco. Some examples are Symantec, Trend Micro, McAfee, Oracle, RedHat, HP, Netapp, Novell, OSI, Splunk, Adobe, Iron Mountain and many others.• Negotiated and executed multiple global purchasing contracts including Software License Agreements, Master Service Agreements, Volume License Agreements, Non Disclosure Agreements, Data Usage and Protection Agreements among others.• Trusted technology advisor for IT, Desktop and Engineering groups within Cisco.• Vendor relationship management including score carding, quarterly reviews, improvement plans, strategic alliances, balance of trade, OEM relationships, among others.• Successfully utilized different procurement tools including RFI, RFP, RFQ, auctions and other processes to close deals quickly and under budget.• Completed executive level internal management processes that became the standard within the entire procurement organization; these processes help to categorize vendor levels to manage the thousands of vendors Cisco uses to maximize limited internal work cycles and improve internal efficiencies.

Cisco sought after a 3-year Global Cisco Usage Agreement with Red Hat Linux (valued at $25M). Typically labs purchase their own software and service agreements. However, the IT department funded it because Red Hat Linux was used heavily in the lab environment.This deal was complex because there were 200+ Cisco labs with varied needs and requirements. It was necessary to obtain usage, needs, service requirements, etc. from each lab and put together a global deal with Red Hat.It was also necessary to secure C-level approval due to the high cost (it was larger than the Microsoft deal of that year). This meant many emails and meetings justifying the spend with C-Level players to get the deal pushed through.To further complicate matters, Red Hat was adamant that internal usage could not include any OEM or embedded appliance usage, as this was a separate deal by the OEM team.Building this agreement required dozens of client meetings with IT, Engineering, Labs, and Business teams. This type of deal needed to be executed slowly and dolefully with extraordinary diplomacy to ensure satisfaction of all parties involved.After a year of hard work, we were successful in finalizing the agreement.

Senior System Administrator• Senior member of global engineering IT support environment, which includes over 2000 servers, multiple domains and numerous enterprise applications.• Project managed the team that defined x86 hardware standards for the entire global infrastructure. Tasks included RFI, RFP, price negotiations, order automation and monitoring, attending vendor trade shows and roadmaps, and internal escalation point for vendor hardware concerns.• Project managed an enterprise deployment of a PXE based OS delivery architecture. Internal Cisco clients of this technology include all of global IT, numerous lab groups, manufacturing, Linux team and enterprise management team. • Technical lead for Top Spin product evaluation. Teamed with senior program manager during 30+ day evaluation of product to guide the review process. Wrote report evaluating technical aspects of product for senior management.

TECHNICAL KNOWLEDGE and EXPERTISE• Network Operating Systems:Windows Server Windows Desktop Novell 4.11, MS-DOS, Windows PE, some UNIX (Solaris), some LINUX (Redhat), networking, Wi-Fi design expert, Cisco, Security technologies, Cloud and hybrid environments, SD-WAN and circuit configuration and delivery, procurement services, hardware expert with servers, workstations, client need evaluations, and network hardware. Expert on all aspects of enterprise software. • Windows backend applications:Bare metal OS installation via PXE, both standard Enterprise OS design and application specific OS design, OS provisioning and post installation integration, final escalation point for global OS installation support and provisioning (both Windows and Linux), Enterprise Active Directory deployment and support, Backup technologies (Backup Exec, Netbackup, and ArcServe) Microsoft Internet Information Server (IIS), Antivirus technologies (Trend, Symantec, McAfee and many others), Enterprise Hot Fix management, Microsoft Exchange Server, Enterprise Windows Security, and Microsoft SQL Administration.• Other backend IT knowledge:Network Appliances, Scripting (Windows Shell, some Perl, some VBS, some Unix Shell), Company acquisitions (start to finish planning and execution), DNS, DHCP, SSH, SNMP, HTML, XML, detailed vendor hardware knowledge (HP, IBM and Rackable Systems) including Blade Centers, and Data Center logistical issues (networking, weight, heat racking, and electrical).

TECHNICAL KNOWLEDGE and EXPERTISE cont’d• Network and Server:Project Managed a team that designed and deployed a new global OS deployment and post deployment infrastructure from start to finish.Project Managed a team that decided the global X86 hardware standard for both Windows and Linux OS platforms, senior escalation point for vendor specific server hardware diagnostic, repair, warranty and driver issues, NAS, SAN and iSCSI knowledge, involved in corporate EBCs (Executive briefings for Clients) with expertise in X86 hardware technologies, router, switch and VPN knowledge.Project managed global on-call integration for mission critical servers, and Enterprise Active Directory deployment strategies and support.

IT Manager• Supervised two part-time and one full-time IT technicians.• Prepared and presented IT reports to entire corporate staff.• Responsible for IT budget.• Administered Novell and Windows NT network.• Implemented WAN rollout, Microsoft Exchange rollout, Firewall rollout, Windows NT rollout, intranet rollout, multiple Internet Information Server rollouts, the installation of a dedicated internet link (T-1 line) and the installation of a dedicated frame relay link.• Designed and built custom computers for specialty situations (video editing computer, CC-mail router, Access database synchronizer, SAS internet server).• Developed and delivered computer knowledge seminars to the staff.• Wrote computer support software documentation.• Spearheaded web-based form deployment: Organized meetings, determined support staff tasks and time frames for task completion, and built a web based application server.• Primary end-user support technician (includes fixing hardware, printing, software and networking issues).• Acted as the Corporate Web Master until new Web Master was hired.• Determined end-user hardware and software requirements.• Determined need and schedule of equipment repair service. Evaluated new computer and network equipment needs for the entire enterprise (Project managed entire process including RFI, RFP, and test harness).

Lab Technician• Developed clinical assays to detect immune function.• Received and documented clinical samples: Tracked patient records and profiles during clinical trials. Communicated with different clinics to assure compliance to trial rules and objectives.• Collected, analyzed, reviewed, and maintained clinical data: Designed templates to easily track and sort large amounts of data.• Maintained lab computers: Worked with the IS department to support local computers.