Michael Kustra Email & Phone Number

Worthington, In, Us

United States

Preparation for and implementation of banking application releases and upgrades• Participate in the effort to migrate data centres• Organize the testing and setup of new data center customers• Create data centre policies and make sure company IT and compliance requirements are followed• Support several high availability applications, review, create project plans, certify, and deploy new releases and system updates• Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors• Maintain record keeping for all application-level modifications, maintain "best practises" change control processes• Calls for customer support assistance are diagnosed and handled• Utilize automation, re-engineering, and streamlining to enhance upgrades and instals while lowering risk and exposure• Examine the event logs, IIS logs, and application logs to troubleshoot application problems• Conduct innovative investigation and testing to address production-related problems

Burr Ridge, Illinois, United States

-Support LOC SMS POS software. -Researched, developed, analyzed, program, document, test and modify POS software systems, including OS. - Researched, diagnosed, troubleshoot and identified solutions to resolve moderate to complex customer or system issues.- Assisted with the development, documentation and training of service and call center associates on troubleshooting tools and techniques, solutions, updates, etc.-Created/modified scripting tools using C#, SQL, JavaScript, PowerShell, and HTML.-Subject Matter Expert (SME) on core products, including MS OS and MS SQL.- Created and managed documentation of systems’ and applications’ design, features, and functions including operations, functions, and the programming of code and script writing.-Completed programming engagements as assigned including design, coding, script writing, testing, documentation, delivery, and deployment.-Estimate and create service orders for development projects.ACHIEVEMENTS:-Lateral promotion to Software Engineer from 8/2020 thru 4/2021.-Created several import/export scripts for e-commerce and other POS related integrations.

Downers Grove, Il

Application Specialist• Created/maintained scripts/SQL/Python/VB/DOS batching code for applications to support business processes, reporting, and alerting needs.• Helped implement and test 4 new NCR Retail POS solutions covering aspects of grocery store item master data, warehouse, accounting, sales, and third party integrations.• Performed setup/diagnostics/maintenance: MS SQL 2012-2014, AD, Exchange O365, ~20 Windows Servers 2012 on VMware, PC, website (IIS/Tomcat), internal/external data integrations.• Created howto documents and worked closely with Help Desk.• Lead application specialist on 6+ software solutions. Applied/tested custom solutions.• Worked and trained end users on updates and custom modifications. Achievements• Created custom solution to scan in (OCR) vendor invoices to allow view image via web page and record keeping of received invoices. This allowed the company to verify cost discrepancies and saved tens of thousands of dollars.• Became proficient in making custom modifications to programs and databases saving the company from paying for Professional NCR Services.• Technical lead on several major software rollout projects allowed me to become familiar with project delivery methodology’s and helped the company expedite implementing million-dollar software/hardware solution.• Created complex SQL stored procedures, views, and simple triggers.

Frankfort, Il

Application Specialist• Designed/tested/implemented new Cognos/MS Excel reports covering aspects of warehouse, accounting, sales, import and distribution utilizing PL/SQL.• Maintained/modified VB.NET code for custom applications to support business processes. • Performed Oracle, AD, Exchange, Oracle 10x, PC, website (DNN/IIS), SPAM (Barracuda), web filter (Web Sense) maintenance.Achievements• Implemented new WIFI infrastructure using Cisco WLC, AP’s, and layer 2 Cisco switch.• Implemented new handheld barcode reader system. Worked with team on implementing new solution using Android based device, website and backend database using VB.NET.

Woodidge, Il

Senior Technology Specialist • Technology consultant for over 140 different clients.• Server setup/maint. – SQL, VMware (vSphere, VDI View, ESXi), XenServer, Citrix XenApp farm, Domain, Exchange, O365, file share security, group policy, login scripts, backup, and AV.• Complex Firewall configurations.• Well versed in supporting many business applications.• Extensive experience in workstation build/maintenance/management.Achievements• Developed and implemented server/workstation maintenance standards and processes.• Excelled in troubleshooting technology issues.• Train/mentor new technology consultants.• Created custom programs using MS SQL, MySQL, MS Access, VB Script, Perl, and PHP.