CATERED FIT CORP. | VARIOUS LOCATIONS OCTOBER 2010 - MARCH 2024Director of Operations (Ft. Lauderdale, FL)Coordinated collective efforts of four departments, including logistics, Human Resources, meal production, and sanitation, while driving quality assurance initiatives; strategies to improve efficiency, scalability, and profitability; and achievement of performance targets.Entrusted by owners with the maintenance of 37,000 sq. ft. of kitchen and office spaces, along with a 20,000 sq. ft. cold storage facility leased to Gordon Food Service, ensuring optimal functionality and efficiency.Planned and oversaw the construction of a cutting-edge 5,000 sq. ft. kitchen space that improved kitchen efficiency and productivity.Developed and implemented a streamlined Standard Operating Procedure (SOP) for daily operations, optimizing efficiency for in-house and contracted drivers.Strategically restructured workforce, reducing in-house driver personnel from eight to four employees, decreasing Labor costs by 50%.Leveraged cost savings to offer top-tier compensation to exceptional employees, fostering increased job satisfaction and prolonging staff retention.CATERED FIT CORP. | CONTINUEDGeneral Manager (California and Florida) Oversaw all aspects of operations in California and Florida, driving profitability and ensuring exceptional customer satisfaction. Leveraged expertise in team management, strategic planning, and process optimization. Cultivated a positive company culture while exceeding business objectives.Directed operations delegating and mentoring 3 department heads focused on managing 45 logistic drivers and 27 kitchen staff to ensure seamless daily operations.Authored and implemented Standard Operating Procedures (SOPs) and processes to comply with local, state, and federal regulations, enhancing efficiency and compliance.Overcame challenges in process improvement by applying a bottom-up approach and invested the necessary time.