Mike Lanman Email & Phone Number

Own and Operate business managing rental properties.

La Grande, Oregon, United States

Oversight and coordination of the overall store activities which entail ensuring the highest operational productivity to achieve business, customer, and staff objectivesSupervision and guidance to approximately 100 employees in providing exceptional customer service, maintaining quality, generating profitable results, and minimizing expenses across six locationsPartnership with owners to coordinate business planning, streamline company operations, control labor costs, as well as… Show more Oversight and coordination of the overall store activities which entail ensuring the highest operational productivity to achieve business, customer, and staff objectivesSupervision and guidance to approximately 100 employees in providing exceptional customer service, maintaining quality, generating profitable results, and minimizing expenses across six locationsPartnership with owners to coordinate business planning, streamline company operations, control labor costs, as well as meet budget constraints and operational requirementsManagement of accounts payable and accounts receivable for multimillion-dollar budgetsResponsibility for banking procedures, financial reporting, tax reporting, fuel tax reporting, state fire marshal reporting, and Internal Revenue Service (IRS) communicationsCompliance with operational procedures and company policies by delegating managerial tasks and monitoring performanceEstablishment and implementation of company-wide operating proceduresFacilitation of daily, weekly, and monthly property inspections for the maintenance of building, grounds, and workspaceSupervision of employee performance and execution of disciplinary actions if neededIdentification of opportunities to effectively promote the store, its product line, and other store servicesHands-on assistance to various HR functions, which include recruitment, staffing, training and development, performance monitoring, employee counseling, and terminationAccomplishments:Generation of revenue through development of strong vendor relationshipsReputation for consistently meeting and surpassing sales goals for retail locations, bulk fueling, and commercial fueling through proper inventory control, adequate stocking, purchase planning, and supplier communication Show less

La Grande, Oregon, United States

Management of employee hiring, training, and development toward the achievement of operational and sales goals, as well as skills and career advancementIdentification of skill gaps and development of performance improvement plans to close gapsEfficient coordination of store operations, inventory control, and tasks scheduling as well as the entire employee life cycle, from recruitment, training, and counseling to terminationTraining of employees in using HR systems and… Show more Management of employee hiring, training, and development toward the achievement of operational and sales goals, as well as skills and career advancementIdentification of skill gaps and development of performance improvement plans to close gapsEfficient coordination of store operations, inventory control, and tasks scheduling as well as the entire employee life cycle, from recruitment, training, and counseling to terminationTraining of employees in using HR systems and payroll processes Show less

La Grande, Oregon, United States

Presiding over various meetings such as employee training and sessions, as well as mid-level leadership meetings to communicate changes, improve skills, and maintain compliance with Occupational Safety and Health Administration (OSHA), Oregon Liquor and Cannabis Commission (OLCC), and Department of Environmental Quality (DEQ)Oversight of more than 70 employees while monitoring the growth of multimillion-dollar businessesDirect assistance to staff members in assuming leadership… Show more Presiding over various meetings such as employee training and sessions, as well as mid-level leadership meetings to communicate changes, improve skills, and maintain compliance with Occupational Safety and Health Administration (OSHA), Oregon Liquor and Cannabis Commission (OLCC), and Department of Environmental Quality (DEQ)Oversight of more than 70 employees while monitoring the growth of multimillion-dollar businessesDirect assistance to staff members in assuming leadership roles while managing shifts and staffing process, including recruiting, interviewing, hiring, and onboardingAnalysis of business and financial data and reporting to senior leadershipKey role in ensuring adherence of employees to food safety standardsAccomplishment:Significant increase of revenue and customer satisfaction by 20% increase by maximizing staff performance and building strong relationships with clients and vendors Show less

La Grande, Oregon, United States

Ensuring that customer expectations are metConducting meetings with subordinate employeesMaintaining effective vendor relationshipsAs Retail General Manager for Flying J, I will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.Additional responsibilities includeDriving salesManaging team membersTracking inventoryProviding customer servicePerforming P&L analysis

La Grande, Oregon, United States

I lead and develop my associates to be the "most sales and customer focused team in the wireless industry"​ by executing our high performing sales plan. I model outstanding sales and customer service techniques and teach other to use them. I utilize company programs and resources, creating plans to drive incremental sales. I am accountable for the total "​in store" customer experience. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices… Show more I lead and develop my associates to be the "most sales and customer focused team in the wireless industry"​ by executing our high performing sales plan. I model outstanding sales and customer service techniques and teach other to use them. I utilize company programs and resources, creating plans to drive incremental sales. I am accountable for the total "​in store" customer experience. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.• Drive the achievement of store sales targets while achieving the highest level of customer satisfaction.• Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc.• Responsible for ensuring operations control standards are met regarding the opening, closing and operating of the retail facility, including but not limited to cash handling, payment receipt, and deposits. Show less

Portland, Oregon, United States

Responsible for the daily operation of retail store. Duties include store opening and closing, customer relations and inventory activities. Responsible for customer sales and meeting customer needs. Handles customer problem escalations. Responsible for handling store merchandise, floor stocking levels, displays, and reporting. Maintain store appearance, assist with budget and expense management, and assist with staff recruiting, training, and scheduling. Responsible for coaching and providing… Show more Responsible for the daily operation of retail store. Duties include store opening and closing, customer relations and inventory activities. Responsible for customer sales and meeting customer needs. Handles customer problem escalations. Responsible for handling store merchandise, floor stocking levels, displays, and reporting. Maintain store appearance, assist with budget and expense management, and assist with staff recruiting, training, and scheduling. Responsible for coaching and providing feedback to team members to assist in achieving desired results. Lead store to top sales performance for Q1 2014. Show less