• Oversaw and optimized project management resources and processes, ensuring alignment with organizational strategy and goals while driving efficiency and effectiveness in project execution. • Steered change management effort to modernize the IT software delivery lifecycle from a waterfall, project-based delivery organization into an agile, product-based delivery organization. • Advanced planning, prioritization, and execution of IT’s portfolio by aligning the evaluation, selection, and funding of technology initiatives the corporation’s short and long-term objectives. • Successfully implemented Portfolio and Program Management (PPM) technology and processes to improve the department's capabilities to plan, schedule, track, and deliver complex programs resulting in improvements in planning accuracy, reduction in delivery cycle times, and increased project and program success.• Implemented comprehensive budget codes, timesheets, and control processes to capitalize the department’s labor expense, resulting in a $20M shift from operating to capital expense on the company’s balance sheet.• Introduced objectives and key results (OKRs) at the IT portfolio level to provide IT, product, and business leadership with insights into the department's agility performance. • Implemented a 2-tier governance process that allowed business execs and stakeholders to play an active role in determining IT priorities and validating that the initiatives being pursued supported the business strategy. • Managed the planning and implementation of large, cross-brand initiatives including mergers & acquisitions, cross-brand data analytics, technology re-platforming initiatives, shift to remote work, digital workplace technology rollout, and compliance with US and International privacy regulations.

• Developed product architectures and roadmaps and led their implementation to consolidate company’s consumer facing channels, including the Subscription Management System, Call Center platforms, web, and mobile, while unifying the customer experience, increasing self-service completion rates, and exposing new transactions across all customer-facing digital channels. • Partnered with business leaders to prioritize and deliver new technologies and platform enhancements to enable compelling customer and call center agent end user experiences into company’s digital channels and achieve outcomes.• Deployed in-house and SaaS business solutions to meet business objectives and consumer needs.• Managed vendor relationships with mobile and call center technology SaaS providers, driving $15M in annual revenue through mobile web and IVR self-service adoption and enhanced sales and retention capabilities.• Mentored product managers to apply design thinking and improve product adoptions and attainment of business case objectives.