The Role.This role centred on defining organisational strategic vision and KPI’s, based on assessing findings from research and insights into market trends and buyer behaviour.Accountability also Lay with me to ensure quality and service provision and I did so by ensuring the introduction and the consistent application of a management productivity improvement program.Separately, I oversaw all aspects of operations management across multiple stores, in practical terms, this encompassed implementing new systems, controls and operational processes, as well as leading in-store merchandising, presentation and stock promotion, It was crucial for me to implement best practice in workforce management and this included ensuring the consistent and fair application of employment policies as well as providing coaching and mentoring support to all stores. The Results.•Played a key role in accelerating revenue growth and increasing the company’s multi -million rand annual turnover by •Maximising reductions in costs and tactical planning cycle time.•Steering successful delivery of business transformation and improvement initiatives.•Defining criteria for locations and managing site selection and approval •Leading transformation of company owned stores into major franchises.•Won multiple franchisee of the year awards

In this capacity, I assured organisational profitability and sustainability by directing operations management across 42 stores, together with embedding a culture of excellence in quality of product and the highest standards of customer service.At all times I ensured best practice in the stewardship of resources which I did by controlling costs to comply with budgets and targets for turnover and conducting timeous and efficient stock control and promotions.The role also involved leading the operational activity of a team of geographically disparate staff by recruiting and onboarding Area managers and Store managers and developing staff capacity and skills.