Mike Logsdon Email & Phone Number

Nashville, Tennessee, United States

Focused on Sales Growth through active outreach to local and Southeastern cliental while also developing and implementing structural organization to current systems and processes.

Training & Development Program- Developed onboarding & continual training program- Program done through Trainual Platform

Nashville, Tennessee, United States

Focused on creating a more sustainable product lifecycle for Mayker's well loved furniture via Events/Staging/Interiors. Breathing new life into products through quality customer experience, community building, and direct to consumer strategies allowing for a new revenue pipeline at Mayker while offering new core memories for future furniture owners.

Focus on improving:- SOPs for quicker pathways in order to hit SLA goals for function (72hrs to >24)- Training Materials audited/created to improve future onboarding of new employees and simplify roles of current employees.- Inbox Management & Strategy aimed at lowering SLAs, instilling solutions mindset within current employees, and creating simplified framework to easily navigate a complex inbox

Nashville, Tennessee, United States

Managed our 16 person customer support team with 8 direct reports - Held weekly 1:1s - Training & Development leading to several promotions from my 8 - QA of messages - Held team accountable for company metrics (FRT, ART, CSAT, ECR, etc)Designed, Managed, and Lead 2 hiring roundsDesigned, Managed, and Lead full onboarding, training, and continued development of both hiring roundsInbox management focused on auditing, reporting, and improving all aspects of our CX Function to provide high-quality, fast, personable customer service Responsible for and focused on creating and delivering function KPIs as they ladder up to Function & Company OKRs

Remote

Co-leading the 12 person customer support team with 6 direct reportsCreating new methods to achieve greater efficiencyPushing customer focused solutions while aligning with Floyd Policies

Nashville, Tennessee, United States

Act as the voice of FloydManage and respond to email inquiries specifically focused on Escalations and VIP customers Support all customers via phone, email, and zoom to provide the highest quality customer serviceResponsible for auditing and approving all replacement orders Assist in the management of orders and operations which includes returns and refunds, tracking orders, and problem-solving with shipping partners.Accumulate product knowledge that relates to assembly, common defects, new product launches, and frequently asked questions.

Nashville, Tennessee, United States

Manage email inquiries as they relate to customer support.Act as the voice of Floyd on the front lines with customers.Assist in management of orders and operations which includes returns and refunds, tracking orders, problem-solving with shipping partners.Accumulate product knowledge that relates to assembly, common defects, new product launches, and frequently asked questions.

Nashville, Tennessee, United States

Nashville, Tennessee, United States

An upscale burger restaurant founded in 2010 on the concept of thoughtful consuming – the menu is sourced from local farms practicing sustainability and humane treatment of animals. • Started out as a busser and by working hard, staying late each shift, and being customer-focused, I worked up to a server and now lead server within one years' time at a very popular and hip Nashville restaurant.• Known for being excessively driven by customer engagement and satisfaction and for going above and beyond to ensure the customer experience surpasses all expectations, thus contributing to repeat business and increased restaurant success.

Nashville, Tennessee, United States

Start-up and thriving lifestyle brand apparel and goods company in the heart of Nashville with a focus on quality materials, thoughtful design, and love for people. Custom products for mountain, land, and sea, sold internationally.• Hands-on founding business development contributor and first employee responsible for all start up tasks including procurement of machinery and materials, creation of lines of credit, payroll, financial statements, designer of logos and company graphics, and management of operations and initial employees. A key player in working with CEO to more than double revenue within first two years and grow from small retail neighborhood shop to a global sales company extending from LA to New York and Australia to Germany.• Worked way up to lead fabricator, builder and designer of custom furniture and responsible for quality control and creative design of the features and styles of new clothing lines, driving customer demand and increased profits.• Wear all the hats of each business line & function and primary "GO TO person" for most projects and design work; Key advisor to CEO and Founder. Majority of time now spent doing fabrication, project management, market research, trend analysis, concept design, and personal customer engagement.• Co-designed first ever released custom look book for Fall/Winter furniture.

Westlake Village, Ca & Nashville, Tn

Trader Joe's is an American chain of "fresh format" grocery stores in the United States based in Monrovia, California with over 474 stores nationwide in 43 states and in Washington, D.C.• Worked way up in progressive levels of responsibility throughout five-year tenure by way of reliable, driven hard work focused on giving the customers the best possible experience.• Worked in every facet of store including stocking shelves, bagging, cashier, backroom and customer engagement, becoming a lead crew member and "go to" person for management to rely upon, in both locations.

Westlake Village, Ca

Bachelor Of Business Administration - Bba, Entrepreneurial And Small Business Operations

Entrepreneurial Study Abroad Program - Bogata, Medellin, Cartegena, Colombia, Entrepreneurship/Entrepreneurial Studies

One-week trip with group of 12 students to study the ever-changing political and economic climate of Colombia’s main cities as it affects.

Entrepreneurial Study Abroad Program - Mendoza, Argentina, Entrepreneurship/Entrepreneurial Studies

While on a two week study abroad to Mendoza, 15 of our team members combined with 15 Mendoza University students to participate.