SSM Health is a not-for-profit health system based in St Louis serving the comprehensive health needs of Midwest communities through a robust and fully integrated health care delivery system. The Managed Server VMware team manages infrastructure supporting all employees.• Oversees the availability, security, and performance of an enterprise VMware virtual infrastructure, including architecture and management. • Designs, plans, coordinates and conducts the installation and technical tasks associated with VMware, including implementation, updating, backup, and disaster recovery.• Mentors and trains administrators and leadership in areas of VMware hardware/software.

TriZetto is a healthcare clearinghouse for providers offering medical claims processing and revenue cycle management. The Infrastructure Management team was responsible for firm-wide technical resources. • Engineered and administered VMware vSphere, Site Recovery Manager, and Cisco UCS.• Designed and implemented the VMware SRM disaster recovery plan.• Deployed and administered Windows Servers.

Datotel provides strategic solutions for Cloud Computing, Colocation, Managed Services and Outsourced IT. The Cloud Services team built and maintained cloud service infrastructure to support a range of datacenter sizes. • Managed Datotel’s ‘Cloud Services’ VMware environment, as well as multiple customers VMware environments.• Upgraded existing VMware environments, built out new environments.• Administered multiple VMware View virtual desktop environments.• Administered multiple Windows and Linux systems within these environments.• Managed Datotel’s Asigra Cloud Backup, Restore, and Recovery solution. • Lead special engineering projects in conjunction with Manager of Cloud Services.• Mentored Associate Cloud Services roles.

Member of Datotel’s Service Desk team responsible for providing customers with technical server and desktop support, both remotely and on-site. • Led transition of Emmaus Homes, Inc. from TSI-IT to Datotel while serving as Lead Customer Advocate.• Monitored Emmaus’ help-desk ticket queue and delegated tasks to a customer advocate. • Provided elevated support for more complex tickets and issues.• Worked on special IT projects as directed by Emmaus VP of Finance and Technology.• Created Emmaus network process plans and documented on internal wiki for future customer advocates.

TSI’s mission as a full-service systems integrator is to bring data, voice, audio and video to every place you need them. The Field Engineer Team provided technical support to a range of customer networks. • Stationed at TSI’s biggest account, Emmaus Homes, a 300 computer, 600 user environment.• Monitored enterprise servers’ health while managing Help Desk tickets ranging in complexity.• Provided technical support for TSI customer networks including; Microsoft Windows desktop and server platforms, routers and switches, managed-WAN resources, LAN and wireless LAN, VPN solutions, various email technologies, Microsoft Office, Barracuda Web and Spam filters, anti-virus software, BackupExec, ShoreTel VOIP phone systems, printers and scanners.• Completed IT projects: network infrastructure upgrades, Active Directory cleanup and IT asset inventory.

Da-Com provides technology integration and support into your business. The Managed Service team installed and supported multi-function products (Copier/Printer/Scanner/Fax devices).• Provided onsite installation, advanced configuration and equipment support, including print drivers on PCs/Macs for multi-function devices using TCP/IP and AppleTalk.• Installed device monitoring software, corrected connectivity problems and provided training on equipment, software and MFP equipment features.• Achieved industry certifications Toshiba e-Bridge, Lanier (Ricoh) e- Cabinet, and e-Copy.