Franchise Owner of multiple Signal Security franchise locations in the Unites States. Set policies and procedures, establish strategic vision of company, business development and leadership of team.

Was an Adjunct Instructor for Tulsa Tech. Certified to teach CLEET phases I,II,V and several continue education courses.Private Security Guard Phase I is required for all security guard license applicants. Instruction provided was in writing reports, responding to fire emergencies, first aid applications, and provisions of the Oklahoma Security Guard and Private Investigator Act. This course was designed to prepare students for the State of Oklahoma examination for armed and unarmed private security licensure. Phase I also constitutes partial fulfillment of Private Investigator licensure.Private Security Guard Phase II is required for all armed and unarmed security guard license applicants. Instruction is provided in good public relations skills, performing patrol duties, working fixed-post assignments, and investigating security incidents.Phase V is required work as a bail enforcer. The course covers Interpreting the Oklahoma Bail Enforcement and Licensing Act, Interpreting the Legal Powers and Limitations of BailEnforcers, Understand Responsibilities to Clients and Perform Bail Enforcement Duties

I provided functional leadership to Signal 88 Security Operations Division Management through the development and implementation of policies and practices essential to the effective management of day-to-day operations for multiple franchise locations. I identified and promote processes that must be consistent across customers. Defined Operations Management performance evaluations.Standardized recruiting and retention of officers, training, customer service and quality assurance processes. Investigated potential training, develop programs to minimize turnover.Planed and implement direct marketing and sales activities in order to grow and expand the revenue base, coverage area and brand awareness of Signal 88 Security within both markets. Over saw direct marketing activities to generate new lead opportunities directly impacting sales volume. Respond to and following up with inbound sales inquiries. Delivered sales presentations of company services to current and potential clients, as well as develop sales proposals. Established minimum forecast / planning horizons for recruiting and retention of officers, training, customer service and quality assurance processes.Promoted and analyze corrective actions and recommend adjustments to processes and priorities as appropriate. Scheduled presentations for community and/or crime coalition meetings as requested by clients or senior executive management.

Was responsible for managing officers includes hiring, ensuring officer duties are carried out according to Signal 88 Security’s Standard Operating Procedures as well as federal and state laws, disciplinary actions, and rewarding officers who go above and beyond.• Was required to work with little or no supervision.• Directly responsible for the hiring of new officers, including the interviewing and selection of new candidates, setting up and conducting training• Ensuring all schedules published on Inteliguide are filled all the time (at least one month in advance). monitored the Inteliguide schedule continually. In the event of unexpected absences, was responsible for filling the required post, either by serving on the post directly, or scheduling another party.• Conducted random inspections of various posts and officers to make sure officers are properly performing duties and assigned tasks, and complying with dress and appearance policies.• Reviewed the activity and incident reports daily for any pertinent information from these reports that needed to be reported to the customer• Was responsible for maintaining all Signal 88 Security’s equipment, including vehicles, laptops, and all other equipment used in the field by the officers.• Established direct contact with clients, by personal visits and frequent phone contact to insure their needs are being met.• Notified Signal 88 Security’s chain of command to make them aware of any issues in the field, so that they can be addressed in a timely fashion.• Offered suggestions for quality of service improvements, efficiencies, and any other operations improvements under their management.• Monitored current policies, procedures and practices of Signal 88 Security.

Was responsible for military training by devising and implementing training plans, guidelines andprocedures, reports and assessments for the unit and individuals assigned. Ensured that training was conducted in accordance with Army training doctrine. Prepared training guidelines, individual training records, operation orders,mobilization plans, SOP’s, and readiness reports. Prepared for unit yearly training workshop to develop yearly training plan with unit leadership. Prepared for monthly unit training meetings. Prepared training schedules and plans for approval of commander and higher headquarters. Maintained training guidance and documents as required by higherheadquarters. Prepared training and evaluation outlines and lesson plans. As required, completed training expenditure forecasts. Coordinated training programs for the unit to include the scheduling of training areas, obtaining equipment and other materials required for testing of personnel and training scorer/evaluators or test officers. Procures, designs, reproduces, and distributes a variety of training aids, map overlays, and transparencies that are necessary to unit personnel for the efficient operation and training of the unit.Managed the military schools program of the unit. Coordinated with higher headquarters to obtainquotas for personnel to attend schools. Managed use of school quotas, training support and other training resources as allocated to the unit. Prepared and forward requests for training for all unit membersensuring applicants are eligible to attend the school requested and all prerequisites have been met.

OCs act as the commander’s principle trainers, provide tacticalrealism, and supplement the unit’s safety program. They may be usedto evaluate any level of training and are most effective when used toobserve-control small groups of soldiers. The level of feedback desiredwill be determined by the exercise commander and or his staff OCsshould work with, and for, the company and battalion commanders.This appendix provides a guide to establish the minimum essentialinformation needed to perform as All OCs are requred perform to the following performance standards:Always use common sense and good judgement.Be an expert in the field, and doctrinally correct.Know the safety standards and enforce them; protecting theforce is paramount.Be a MILES expert and enforce MILES procedures.Prepare and assist with AARs that are professional anddoctrinally correct.Use and reinforce the unit chain of command.Take control when safety violations occur or when life, limb, oreyesight are threatened.Go where the action is.Control LFX target exposures, and record results.Discuss individual and unit performance on a need-to-know basisonly.Maintain high standards of personal appearance and conduct.OCs are the eyes and the ears of the exercise commander as well as theprimary trainer. The unit chain of command, while responsible for safetyand training, cannot focus attention on these areas during a combatexercise—their concern may be maneuver, calling for fire, or evacuatingcasualties. OC functions may include the following as well as anyadditional instructions provided within the commander’s guidance.Teaching and Coaching.Knowledge of the unit, enemy doctrine, andtactical scenario is expected. OCs must also understand the major pointsof emphasis the commander is teaching and the results the commanderexpects.

I taught CLEET Phase I & II. Private Security Guard Phase I is required for all security guard license applicants. Instruction provided was in writing reports, responding to fire emergencies, first aid applications, and provisions of the Oklahoma Security Guard and Private Investigator Act. This course was designed to prepare students for the State of Oklahoma examination for armed and unarmed private security licensure. Phase I also constitutes partial fulfillment of Private Investigator licensure.Private Security Guard Phase II is required for all armed and unarmed security guard license applicants. Instruction is provided in good public relations skills, performing patrol duties, working fixed-post assignments, and investigating security incidents.