Michael Lucci Email & Phone Number

Basking Ridge, Nj, Us

• Responsible for planning, building, installing and configuring a Philadelphia data center that included 12 cabinets of Cisco router/switches, Cisco c240 virtual server farms, Hewlett Packard gen 9 servers and Metaswitch universal gateway solution. Developed a monitoring solution to ensure 99.999% uptime.• Developed, built and upgraded LiveSource Cisco UCCE service platform. Installed and configured individual virtual VMware 6.5 host servers/Windows 2012 servers, WAN Circuits for Cisco network routers/switches, Cisco Finesse servers and F5 load balancers to support the data center and platform. • Developed Build and deployed a VoIP Platform utilizing Cisco AS5400xm gateways, Cisco Unified SIP Proxy (CUSP). Working knowledge of the following protocols: PRI, SIP, MGCP, TCP/IP, RTP, VoIP and G.711 & G.729 compression codecs. Supported and monitored the VoIP platform using SolarWinds VNQM.• Provision facility circuits to support 3 Data centers. Coordinate, install and test OC3, DS3, Gigabyte WAN, T1 data and voice circuits including SS7 links.• Created a low cost solution by replacing InfoVista Performance Manager and IBM Netcool with SolarWinds Network Performance Manager with a cost savings of over $300,000.• Security Compliance Manager - Administrator for SolarWinds Log and Event Manager (LEM) that supports Verizon's CPI810 compliance system which monitors all aspects of system/user activity throughout Verizon LiveSource network. Reported on any suspicious network activity and took corrective action when needed. • Team lead / Manager of 6 member Network / System team - Developed and facilitated a 25-week program to train staff on every aspect of Verizon LiveSource team responsibility using Cisco Webex. Created training manual with detailed procedures for supporting and maintaining LiveSource infrastructure.

Basking Ridge, Nj, Us

• Evaluated and improved business performance by enabling LiveSource to react to critical business service events to meet and/or exceed service-level agreements and manage on-demand service environments. Proactively identified existing and potential problems associated with system performance using the IBM Netcool product suite for monitoring and analyzing LiveSource retrieval platforms and complex network infrastructures. Provided technical support for the tools critical in providing pro-active management and ensured that IBM Netcool product suites of applications were working to enhance and enrich the information that was being presented to the production team. This also included the training of the production team on the use and features of the IBM Netcool products.• ISO 9001:2000 Certified Auditor: Performed on-site audits at Verizon locations. Conducted opening meetings with management personnel. Communicated with all site personnel about the scope and purpose of auditing. Collected and verified all site documentation and procedures. Prepared audit conclusion and presented to audit team. Conducted closing meeting and presented audit findings.

Basking Ridge, Nj, Us

• Provided technical guidance and motivation to the specialists responsible for the management of the LiveSource data network. Provided support to the production team for troubleshooting problems such as LAN/WAN switches/routers and routing protocol issues. This also included providing training on changes to the data network to support new projects as well as training on any new tools that were being introduced to the data network. Identified existing and potential problems associated with Network performance using the IBM Netcool and InfoVista product suites for monitoring and analyzing the performance of LiveSource complex infrastructures as well as network security.