Mike Lytle

Mike Lytle Email and Phone Number

Chief Executive Officer - Teleperformance USA, Canada, Philippines @ Teleperformance
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Mike Lytle's Location
Miami-Fort Lauderdale Area, United States, United States
Mike Lytle's Contact Details

Mike Lytle personal email

Mike Lytle phone numbers

About Mike Lytle

Experienced contact center professional with more than 22 years in operations and client management. My experience crosses several support types, IB, OB, voice, e-mail, chat, customer service, tech support, and sales to name a few. My goal is to develop and drive each member of my team to their full potential to help meet and exceed organizational goals.Specialties: Employee development, innovative approaches to problem solving, relationships management.

Mike Lytle's Current Company Details
Teleperformance

Teleperformance

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Chief Executive Officer - Teleperformance USA, Canada, Philippines
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Website:
teleperformance.com
Employees:
10
Mike Lytle Work Experience Details
  • Teleperformance
    Chief Executive Officer - Usa, Philippines, Canada
    Teleperformance Sep 1998 - Present
    Paris, Île-De-France, Fr
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  • Teleperformance
    Chief Operating Officer - Philippines
    Teleperformance Apr 2019 - Jan 2021
    Paris, Île-De-France, Fr
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  • Teleperformance
    Chief Customer Officer - Asia Pacific
    Teleperformance Jun 2017 - Mar 2019
    Paris, Île-De-France, Fr
    Responsible for customer experience, business transformation and operational consistency across our Asia Pacific operations and partnership.
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  • Teleperformance
    Executive Vice President Of Operations
    Teleperformance Jan 2014 - Jul 2017
    Paris, Île-De-France, Fr
    Responsible for Non-North American operations delivery in the Philippines.
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  • Teleperformance
    Vice President Of Operations
    Teleperformance Aug 2010 - Jan 2014
    Paris, Île-De-France, Fr
    Vice President responsible for Operations, Client Engagement, Training, Quality and WFM
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  • Teleperformance
    Director Of Operations
    Teleperformance Apr 2007 - Feb 2011
    Paris, Île-De-France, Fr
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  • Teleperformance
    Call Center Manager
    Teleperformance Mar 2003 - Apr 2007
    Paris, Île-De-France, Fr
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  • Teleperformance
    Program Manager
    Teleperformance Sep 2000 - Mar 2003
    Paris, Île-De-France, Fr
    Responsible for production, quality, performance and profitability. Management of operations and training departments for 110-350 seat center.
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  • Teleperformance
    Call Center Manager
    Teleperformance Apr 2000 - Sep 2000
    Paris, Île-De-France, Fr
    Responsible for increasing production, quality, performance and profitability in a new site that was struggling. In addition, retraining the existing staff, hiring and training a new Call Center Manager.
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  • Teleperformance
    Agent, Sup, Assistant Manager
    Teleperformance Sep 1998 - Mar 2000
    Paris, Île-De-France, Fr
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Mike Lytle Skills

Customer Relations Performance Management Call Center Operations Management Problem Solving Workforce Management Quality Assurance Training And Development Customer Service Recruiting Training Crm Leadership Employee Training Customer Satisfaction Process Improvement Bpo Outsourcing Team Management Vendor Management Customer Experience Contact Centers Call Centers Account Management Management Team Leadership Service Delivery Sales Team Building Coaching Cross Functional Team Leadership Inbound Marketing Business Process Improvement Contact Center Management Telemarketing Contact Center Operations Offshoring Leadership Development Avaya Iex Customer Retention Outsourcing Management Sla Copc Capacity Planning Acd Transition Management Ivr Net Promoter Score Call Center Administration

Mike Lytle Education Details

  • Utah Valley University
    Utah Valley University

Frequently Asked Questions about Mike Lytle

What company does Mike Lytle work for?

Mike Lytle works for Teleperformance

What is Mike Lytle's role at the current company?

Mike Lytle's current role is Chief Executive Officer - Teleperformance USA, Canada, Philippines.

What is Mike Lytle's email address?

Mike Lytle's email address is ly****@****ail.com

What is Mike Lytle's direct phone number?

Mike Lytle's direct phone number is (888) 257*****

What schools did Mike Lytle attend?

Mike Lytle attended Utah Valley University.

What skills is Mike Lytle known for?

Mike Lytle has skills like Customer Relations, Performance Management, Call Center, Operations Management, Problem Solving, Workforce Management, Quality Assurance, Training And Development, Customer Service, Recruiting, Training, Crm.

Who are Mike Lytle's colleagues?

Mike Lytle's colleagues are Sarah Mccann, Abi-Gaye Smith, Javed Akhtar, Priyanka Daruga, Balamanikantagowd Akkili, Yashwant Meshram, Adriana Sandoval.

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