Mike M. Email & Phone Number

Wheaton, Il, Us

Aurora, Illinois, United States

Il Usa

Small Auto Accessories company working on bring and creating for you the best products at the best price.

Responsible for overseeing the design, implementation and maintenance of the company’s information systems. I provide strategic management and planning of company-wide information systems including hardware, software, telecommunications, user support, supply, financial processes, network infrastructure, and support. I insure system resources are adequate and available to all users and make recommendations for improvements. I work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

►Restructured Abraxis Help Desk and implemented new processes and procedures.►Implemented and built IT Purchasing Department which separated procurement from Help Desk and immediately increased ticket resolution ration.►Daily supervise and lead the entire Help Desk Team attending to all technically and strategically challenging issues.►Brought Help Desk Staff to meet and exceed SLA enforced after the merger. ►Provided support in conjunction with corporate MPLS migration. ►Completed all necessary research and selected an appropriate vendor for corporate Nation Wide network printer support and toner supply resulting in significant savings for Abraxis.►Rebuilt and streamlined server backups, Citrix, and network printing.►Sole administrator for BMC Magic Help Desk ticketing system, working on increasing functionality and constant improvement of the system to align more accurately with business needs.

Presided over all System Administrators and Customer Support Technicians. Led critical upgrades. Provided Enterprise Application, Desktop and external client support. Maintained laptops, desktops, monitors, printers and other peripherals. Recommended and tested software and hardware solutions. Assisted with telecommunications administration and various telecom tasks. Responsible for all NT servers in the central region.►Responsibilities include; Building, maintaining, servicing, upgrading, security (HIPPA), and performance enhancements to Windows NT 4 and 2000 servers.►Implemented Norton Antivirus Enterprise, Exchange 2000, Citrix, Rightfax and other solutions for all Corporate and Remote offices.►Researched, built and customized Footprints (an on-line helpdesk ticket tracking solution).►Put in place Helpdesk polices, procedures, and SLA agreements.►Providing advanced technical leadership, guidance, Supervise, interview, train, monitor, coach, evaluate staff

Customer Support Team Lead / Regional System AdministratorPresided over all Regional System Administrators and Local Customer Support Technicians. Led critical upgrades. Provided Enterprise Application, Desktop and external client / user support. Assisted with billable project work. Maintained laptops, desktops, monitors, printers and other peripherals. Recommended and tested software and hardware solutions. Assisted with.►Responsible for all servers in the central region. (240 Servers)►Helped with projects such as Evolve, Intraspect, Windows 2000 professional and development server.►Help standardize and performed security updates to local all servers. ►Ordered software, servers, and server equipment.►Implemented Norton Antivirus, Blackice, and backup solutions for all Corporate and Remote offices.►Provide advanced technical leadership and guidance, Supervise, interview, schedule, train, monitor, coach and evaluate staff