Managing printer fleet for FMOL Health Systems in Louisiana

Directing and Managing the Help Desk, Desktop Support and Sys Admins, also some project work included

Laser Focused, and Result Driven I.T. solutions from the small individual to the large companies. Customer satisfaction is number one. Mag’s Computers provides all your I.T. needs from desktop/laptop configurations to large infrastructure roll-outs that won’t damage your pocketbook

Present IMTT Geismar Responsible for supervision of 27 employees in a chemical drumming facility along with the day to day operations of the plant which included, payroll and overtime control, inventory control and ordering, work schedules, safety meetings and on going training and documentation. Also created procedures for processes in the drumming warehouse. Conducted interviews for new hires, rated and reviewed employees performance and handled all displinary actions as neededMay 2007 to Desktop SupportJuly 2008 H&E Equipment Services Responsible for providing desktop technical support for 1200 company owned computers, printers, and peripherals via hands on as well as using remote access software. All issues are tracked with a helpdesk ticket using the Helpstar ticketing system which is used to document, track and escalate issues as needed. Building and testing images of XP SP2 and Vista for desktop systems using Symantec Ghost and ramping up Microsoft SMS to help manage all desktop systems on the network. Additional duties include monitoring and managing and scheduling training for IT team members

Present IMTT Geismar Managed and supervised 25 employees of a Liquid chemical storage site which included setting up fill orders for BASF and assigning the orders to be filled for the day and coordinating the orders with the shipping department to see that the order was completed and ready for shipment. Also supervised the CSR department, which included scheduling these fills from the correct source being a tank, truck or rail-car. Supervised the warehouse inventory using SAP, tracked hours worked and submitted weekly payroll. Conducted daily safety meetings and was the building custodian for security and proper function of safety equipment in the warehouseMay 2007 to Desktop SupportJuly 2008 H&E Equipment Services Responsible for providing desktop technical support for 1200 company owned computers, printers, and peripherals via hands on as well as using remote access software. All issues are tracked with a helpdesk ticket using the Helpstar ticketing system which is used to document, track and escalate issues as needed. Building and testing images of XP SP2 and Vista for desktop systems using Symantec Ghost and ramping up Microsoft SMS to help manage all desktop systems on the network. Additional duties include monitoring and managing and scheduling training for IT team members

Responsible for providing desktop technical support for 1200 company owned computers, printers, and peripherals via hands on as well as using remote access software. All issues are tracked with a helpdesk ticket using the Helpstar ticketing system which is used to document, track and escalate issues as needed. Building and testing images of XP SP2 and Vista for desktop systems using Symantec Ghost and ramping up Microsoft SMS to help manage all desktop systems on the network. Additional duties include monitoring and managing and scheduling training for IT team members

May 2007 Aegis Mortgage Co Responsible for incoming calls from company branches nationwide and assisting internal customers with various IT related problems. Used the Remedy trouble ticketing software to log each call and provided each customer with first call resolution or escalation of issue as required. Used Microsoft Active Directory to manage user accounts. Outgoing calls were also made to follow up on system wide issues and outages. Responsible for monitoring network and router issues for each branch using Orion and initiated the necessary action to report the outage and work on a solution

Responsible for incoming clarify trouble tickets for on-site support for 3 locations for Dow Chemical. Deploying and restaging workstations/laptops for end users with Windows XP. Troubleshooting router and switch issues for the LAN/WAN, custodian for tape library and VAX tape backups and updates using the Veritas backup software, general PC troubleshooting and repair using IBM RMA's and providing excellent customer service within the established SLA. Feb 2005 to Helpdesk Specialist IFeb 2006 Aegis Mortgage Co Responsible for incoming calls from company branches nationwide and assisting internal customers with various IT related problems. Used the Remedy trouble ticketing software to log each call and provided each customer with first call resolution or escalation of issue as required. Average calls per day that I handled were about 120 incoming calls. Used Microsoft Active Directory to manage user accounts. Outgoing calls were also made to follow up on system wide issues and outages. Responsible for monitoring router issues for each branch and initiated the necessary action to report the outage and work on a solution Sept 2003 to Network Specialist IFeb 2005 TekSystems/Cingular WirelessResponsible for migration and upgrading an 800 user call center from Windows NT to Windows XP operating system. Migration included the upgrading of the desktop machine and building a "ghost" image to serve as the main template for the 800 or so desktop systems. Other duties included the use and administration of MS Office suit products, MS Exchange e-mail and Active Directory. Use of Cisco networking hardware and solving call center trouble tickets using the Clarify ticket queue.

Responsible for incoming calls from company branches nationwide and assisting internal customers with various IT related problems. Used the Remedy trouble ticketing software to log each call and provided each customer with first call resolution or escalation of issue as required. Used Microsoft Active Directory to manage user accounts. Outgoing calls were also made to follow up on system wide issues and outages. Responsible for monitoring network and router issues for each branch using Orion and initiated the necessary action to report the outage and work on a solution

May 2007 Aegis Mortgage Co Responsible for incoming calls from company branches nationwide and assisting internal customers with various IT related problems. Used the Remedy trouble ticketing software to log each call and provided each customer with first call resolution or escalation of issue as required. Used Microsoft Active Directory to manage user accounts. Outgoing calls were also made to follow up on system wide issues and outages. Responsible for monitoring network and router issues for each branch using Orion and initiated the necessary action to report the outage and work on a solution

Responsible for incoming calls from company branches nationwide and assisting internal customers with various IT related problems. Used the Remedy trouble ticketing software to log each call and provided each customer with first call resolution or escalation of issue as required. Used Microsoft Active Directory to manage user accounts. Outgoing calls were also made to follow up on system wide issues and outages. Responsible for monitoring network and router issues for each branch using Orion and initiated the necessary action to report the outage and work on a solution

Responsible for repairing of personal computers to board and component level, also troubleshot and isolated technical problems with LAN systems and the repairing of fiber-optic LAN cable. Worked with "Tempest" security protocol for secure computer transmissions. Other duties include software applications DOS 6.22 Microsoft Windows 2000, NT, ME and XP, Microsoft Word, Excel, and PowerPoint 2000. Used the Symantec Ghost software to image PC's and also installed Norton Enterprise software for virus protection.

Responsible for repairing of personal computers to board and component level, also troubleshot and isolated technical problems with LAN systems and the repairing of fiber-optic LAN cable. Worked with "Tempest" security protocol for secure computer transmissions. Other duties include software applications DOS 6.22 Microsoft Windows 2000, NT, ME and XP, Microsoft Word, Excel, and PowerPoint 2000. Used the Symantec Ghost software to image PC's and also installed Norton Enterprise software for virus protection.

Called to active duty due to the 9/11; Served with the ANG WADS unit, supporting all base computers, which included desktop support to end users, system configuration under Windows 2000 and Windows NT, e-mail administration under Microsoft Exchange server with configuration for secure email with DMS. Handled password security and user permissions. Due to certain areas of responsibility being classified, I cannot disclose additional duties.

Responsible for the configuration of computer systems for customer use. Configuration consisted of a Pentium 3 800 MHz speed system with the SCO UNIX Open server version 505 and 506 software. Similar systems would also be configured with Microsoft Windows 98 and 2000, along with several other Microsoft products such as Visio and FrontPage. Configured and used Louts Notes for e-mail installed the Edge Back-up software for use with the Tandburg tape drives and also installed the Facet win software for UNIX. Additional duties included but not limited to inventory control, customer phone support, onsite support and desktop manager.

Responsibilities included building a WAN to network remote stores, day to day administration of an IBM RISC-6000 computer system under the UNIX environment, which included system back-ups, software upgrades, email administration, and user permissions. Interfaces the IBM machine to a Windows NT server and used the Facet win software at the workstations to access UNIX. Configured Cisco routers for WAN connectivity. Trained 50 employees on computer and software usage. Other duties included A/R collections, inventory control and ordering.