Mikhail Makarov Email & Phone Number

Gijón, ES

• Led the migration of infrastructure to Infrastructure as Code (IaC) using Terraform, doubling the speed of provisioning
• Conducted numerous environment migrations from legacy systems to a modernized infrastructure
• Overhauled GitLab CI/CD pipelines to enhance development operations and efficiency
• Implemented GitOps with ArgoCD for continuous deployment, streamlining update processes
• Integrated vulnerability scans for code and container images into the CI pipeline to enhance security
• Established a backup system for all stateful workloads in Kubernetes using Velero, ensuring data integrity

• Worked with support tickets escalated from L1 engineers that require a more thorough investigation
• Analyzed backup software log files and system logs as a part of the investigation process
• Troubleshot network connection issues, system misconfiguration, and third-party tools interference with backup routines
• Replicated customer problems on test environments in order to isolate the root cause and find a solution or forward the issue to the R&D team
• Participated in remote sessions with customers to resolve backup and restore issues and guide them through the disaster recovery process
• Wrote Help and Knowledge Base articles covering various aspects of backup software

• Mentored new support engineers, helping to get them into the workflow
• Created and implemented a brand new educational program for newcomer support engineers

• Supported backup software user’s with various technical questions and issues over the phone and support tickets
• Performed onboarding sessions for new customers with advising on backup strategies for different environments