Mikhail Makarov Email & Phone Number

Gijón, Es

Gijón, Es

• Led the migration of infrastructure to Infrastructure as Code (IaC) using Terraform, doubling the speed of provisioning• Conducted numerous environment migrations from legacy systems to a modernized infrastructure• Overhauled GitLab CI/CD pipelines to enhance development operations and efficiency• Implemented GitOps with ArgoCD for continuous deployment, streamlining update processes• Integrated vulnerability scans for code and container images into the CI pipeline to enhance security• Established a backup system for all stateful workloads in Kubernetes using Velero, ensuring data integrity• Enhanced security to comply with SOC2 standards, including automated vulnerability assessments, rigorous patching, and tightened RBAC and network isolation• Set up a robust monitoring and alerting framework using Victoria Metrics and Grafana to maintain system health and performance

• Worked with support tickets escalated from L1 engineers that require a more thorough investigation• Analyzed backup software log files and system logs as a part of the investigation process• Troubleshot network connection issues, system misconfiguration, and third-party tools interference with backup routines• Replicated customer problems on test environments in order to isolate the root cause and find a solution or forward the issue to the R&D team• Participated in remote sessions with customers to resolve backup and restore issues and guide them through the disaster recovery process• Wrote Help and Knowledge Base articles covering various aspects of backup software • Wrote internal support documentation

• Mentored new support engineers, helping to get them into the workflow• Created and implemented a brand new educational program for newcomer support engineers

• Supported backup software user’s with various technical questions and issues over the phone and support tickets• Performed onboarding sessions for new customers with advising on backup strategies for different environments