Mike Mankin Email & Phone Number

Houston, Texas, United States

Dallas-Fort Worth Metroplex

• Served as a liaison for Travelliance clients, providing hotel/transportation accommodations for American Airlines flight crew and distressed customers, responsible for the oversight of all relationships within the.
• Acted as a leader in the People Relations and Human Resources capacity at the local level, monitored company performance against service level agreements (SLA), and flagged potential issues with associated action plans
• Effectively identified potential problem areas via checks and balances, as well as adjusted the business model after discussing common goals between client and company to mitigate risk, generating an increase in.
• Expertly represented the company internally and externally at 50+ events, meetings, and any function that will assist in networking and relationship building to grow the business
• Promptly addressed and resolved areas of concern raised by the client(s), ensuring all requests were handled professionally, timely, and accurately to maintain a positive relationship
• Collaborated with American Airlines to implement Travelliance’s new service technology, developing SOPs of the process and functionality to provide a seamless transition and shorter learning curve

Guthrie, OK

• Responsible for the oversight of 15-20 Limited Liability Companies (LLC), including reporting on financials, current business state, and the future outlook
• Managed an asset portfolio above $30M, investing in a variety of opportunities including construction projects, and conducted many events across the country, including golf tournaments and concerts/music festivals.
• Evaluated potential investment opportunities for efficacy and presented business recommendations to company leadership, negotiated 100+ project contracts, and streamlined the project management process

Dallas, Texas, United States

• Led a team of 4 managers, 1 senior manager, 2 specialists as direct reports and upwards of 15K flight attendants indirectly, held direct oversight of the daily operations of the Labor Relations Department, provided.
• Responsible for the salary administration for non-unionized employees within Inflight Services, all non-flight attendant staff across 9 bases with 400+ employees
• Served as a key negotiator and contract administrator of the collective bargaining agreement between Southwest Airlines and Transport Workers Union 556, represented Southwest Airlines in grievance disputes.
• Mediated and provided counsel for Seniority List Integration (SLI) between 2 unions, Transport Workers Union and Association of Flight Attendants, during the Southwest Airlines acquisition of AirTran, providing.
• Improved employee retention, successfully identified and corrected systemic issues in the hiring process by conducting and evaluating exit interviews for employees leaving Southwest Airlines, increasing leadership.

Dallas, Texas, United States

• Responsible for responding, documenting, and handling grievance resolution, serving as the subject matter expert in arbitrations, and representing Southwest Airlines in disputes resulting in System Board of Adjustments
• Created, developed, and led training efforts for front line leaders, emphasizing company culture while ensuring compliance with contractual provisions, flight attendant work rules, and federal and state regulations
• Effectively served as an information resource, providing guidance and counsel to frontline leaders to ensure consistent application of policy and procedures

Dallas, Texas, United States

• Responsible for the daily operations of Inflight Crew Scheduling for 75+ employees, in excess of 2700 daily flights, ensuring compliance with contractual and Federal Aviation Regulations (FARs) to staff flights.
• Served as a key liaison between Southwest Airlines and the Federal Aviation Administration, responsible for reporting and identifying action plans for FAR violations, interacted with multiple operating departments to.

Dallas, Texas, United States

• Hand-selected by Chief Operating Officer and department Vice President to represent Inflight Services, responsible for making recommendations to improve on-time performance by evaluating all aspects of the operation.
• Presented the “virtual” aircraft concept to Senior Leadership, modeling an improvement of on-time performance without the purchase of a real aircraft, resulting in the recommendation being adopted shortly after concept.

Phoenix, Arizona Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area