Mike Markowitz, Mba Email & Phone Number

Santa Barbara, Ca, Us

• Responsible for the ownership and oversight of Tier 1 size accounts• Oversee health of a 12-million-dollar account portfolio based on renewal revenue o Responsible for all Quarterly Business Reviewso Create customer success/experience initiatives, journey map, and closed loop processo Drive strategic value of QAD and align with current business direction • Drive key stakeholder relationships with senior management – (Director and C-Suite)• Responsible for all post PO customer activities • Partner with Sales, R&D, Support, and Global Services to enhance the customer experience, satisfaction and adoption of products• Partner with the Solution Architect to make sure customer solutions were accurate and deliverable • Aligning customer strategic initiatives with the QAD solution • Lead customer advocacy as the customer escalation point for issue and problem resolution• Responsible for overall Account governance, health, satisfaction and cadence. • Implement and oversee responsibility for the Company wide CX platform o Survey Management Responsible for all Medallia configurations and survey managemento Design/Build/Implementation/Training for the Support, Services and Satisfaction Survey Programso Develop and implement of the Customer Experience methodology and processes. o Lead for the Medallia Quarterly Satisfaction, Global Service, and Support Team surveys

Santa Barbara, Ca, Us

Armonk, New York, Ny, Us

S• Drove the growth and implementation of accounts based on structured hosted services (predefined services portfolio) and cloud services—account portfolio revenue streams ~ $15M• Managed annual sales/growth quota of around 17% of base• Managed all aspects of the Cloud Customer from Sale, Implementation, to support• Executed growth buy developing base for PaaS, SaaS, IaaS and Global Services• Managed overall delivery of cloud managed services for SAP, Oracle EBS and Infrastructure as a Service • Supported complex migration and go-lives for multiple major SAP and Oracle Business Suite projects• Oversaw account, contract and client relationship responsibilities including:o Client facing at Director and C-Level – Escalation point for both delivery, sales and billingo Increased base revenue growth, gross profit, governance, forecasting, client relations, and regulatory compliance, including HIPAA and GDPR. o Negotiated contracts, managed billing, and lead project teams. o Exceeded yearly sales and gross profit quotas—2018 quota 108% Revenue / 98% GPo Managed requirements gathering, solution workshops and final contracts for portfolios of accountso Generated monthly, Pipeline Sales, Revenue and GP forecast

Armonk, New York, Ny, Us

• Delivery Executive, Managed Services (2004-2009)• Oversaw customer production support, change management and new implementations • Facilitated all weekly and monthly governanceo Responsible for entitlements and resource managemento Growth managed 7 accounts—each with high satisfaction and growtho Interacted and led reporting for all Steering and Executive committee meetingso Managed contracts, monthly cost and expenditureso Managed all delivery program management, solution and visiono Coordinated all multi-towers within Managed Application Group and IBM—ensured multi-towers worked collaborativelyo Managed the SLA compliance, credit determination and metric reporting

Bachelor Of Business Administration - Bba

Master Of Business Administration - Mba