Mike Marrs Email and Phone Number

★ Lead the development and implementation of an NPI process across all business functions to achieve predictable product launch outcomes while meeting goals for cost, quality, and schedule★ Lead and grow a new NPI Program Management function, including hiring and onboarding direct reports★ Developed and implemented a new NPI Stage/Gate process to ensure completion of critical, per-function activities, prior to the release of the next program milestone★ Managed diverse cross-functional programs responsible for $165M in annual revenue

★ Led a team of analysts identifying & developing actionable insights and creating innovative solutions to track business performance to support the transformation of the multi-billion-dollar print business to the HP+ model★ Developed and tracked KPIs and used data analytics to determine customer retention in the sales funnel, identifying technical issues preventing customers from enrolling, and supporting business performance and customer satisfaction★ Hosted a daily cross-functional control room to identify, quickly resolve, and minimize the impact of emerging issues ★ Provided frequent updates to business leaders on the HP+ program adoption and progress in meeting quarterly goals

★ Established and executed quality strategy for complete HP Fitstation solutions in a start-up environment, and devised & managed an asset qualification process that included hardware and software components★ Strategically positioned as Operations Lead for new customer onboarding and support★ Optimized customer satisfaction by executing Agile product delivery methods and maintaining consistent collaboration with internal cross-functional teams and external partners★ Partnered with 80 retailers and 300 stores world-wide, with annual revenue of $500K

★ Maintained NPI process quality and ensured timely completion of processes by tracking product qualification status★ Formulated and presented project/program status reports to higher management for informed decision-making★ Reduced NPI warranty costs by 10%, improved product star ratings, and increased NPS and KPIs by using field data to better understand customer requirements and implementing them into NPI design★ Collaborated with a cross-functional product team to develop hardware/software and learning product assets★ Identified areas for continuous improvement (CI) by spearheading post-mortem reviews

★ Spearheaded customer field studies on multiple projects throughout the product lifecycle, tracking and managing product asset development (hardware, software) and learning products with cross-functional teams for production readiness ★ Enhanced the skillset of the technician staff by delivering quality process training★ Led a consumer printing Beta test program for generating customer-focused, data-driven insights to improve experience, decrease the need for support calls and inbox materials, improve ratings, and reduce cost by $20M annually ★ Commended by top management for saving the department $300K annually through process improvements ★ Saved over $5M by conducting field research to identify and resolve customer-facing issues

★ Established and implemented cost-effective solutions for embedded systems, streamlining the manufacturing process by directing CI initiatives with third party suppliers★ Improved product delivery quality by identifying and mitigating process gaps★ Delivered quality training and guidance to enhance technician staff skills

Focused on world-wide regulatory standards for IT Class B productsManaged regulatory schedule for new product releases

Developed and executed telecom product qualification strategyTrained, managed and mentored technician staff