I am a servant leader with two decades of leadership experience who loves to uncover and unlock customer needs and show them a path to value. To accomplish this, I focus on delivering exceptional customer experience, building outstanding customer first minded teams, leveraging data to illustrate key outcomes and by being a trusted business partner & advisor.I have been exceptionally lucky to sharpen my axe throughout my career in several senior leadership positions. These positions provided me experience in customer implementation/delivery, program management, customer success management, go-to-market, product operations, strategy, consultative sales, voice of the customer, and revenue operations and system enablement. My personal and professional experiences have taught me the following about who I am and what I have accomplish: · Led an amazing team who built and delivered large-scale customer experience initiatives, achieving a remarkable 75 NPS and maintaining a 97% customer retention rate. · A strategic and results driven leader with a focus on supporting upsell and cross-sell opportunities for 300+ enterprise clients, contributing to a $400M+ book of business. · Successfully built and delivered an enterprise voice of customer (VoC) practice. Strengthening executive alignment from companies that included State Farm, Allstate, Geico, USAA, Nationwide, Farmers, and other Fortune 500 companies · Scaled a Go-to-Market product launch team that supported 11 portfolios’ enabling ~13% YoY revenue growth. · I am passionate about developing team members, having mentored over a dozen team members into mid to senior leadership roles. · I am a process and operational enthusiast who has acquired and deployed Salesforce, Aha!, Asana, 6Sense, Power BI, SAP – Qualtrics, Seismic, Gainsight and many more SaaS tools focused on driving enhanced operational efficiency, customer and employee satisfaction, accelerating revenue growth and streamlining processes.Core competencies: Customer focused | Relationship management | Decision-making | Results driven | Conflict management | Innovation | Problem-solving | EQ | Learning agility | People management | Strategic thinker | High ethics & Integrity | Change champion | CollaborativeProfessional Skills: Strategic planning | Enterprise SaaS technologies | Project & program management | Lead management | Data analysis (Tableau & Power BI) | Prioritization management | Customer health scoring | OKR and KPI management | Talent acquisition