Mike Massimi is a Director of Customer Success at Sortera. He possess expertise in leadership, six sigma, e commerce, fx spot, strategic partnerships and 26 more skills. Colleagues describe him as "I have worked with Mike for several years at Photobox where Mike demonstrated his skills to drive transformation, lead an international customer experience team, adapt to an ever-changing business requirement and deliver projects on time and on budget. Mike has the rare skill to be able to engage on strategic matters with the most senior leadership but also to be the voice of the customers !" and "Mike is a great team player. He thinks strategically and gets things done, that is a powerful combination . It was a pleasure to work with him and he made a major contribution to the development of the CS team at Trainline. "