Mike Maxwell Email & Phone Number

Portland, Or, Us

Leadership of all sales, operations, marketing and P&L responsibility for the West Region. Management of over 470 stores across twelve states. Responsible for driving sales, subscriber growth and profitability for the region. Direct management of 12 Regional Directors. Leadership of 50 District Managers, 470+ Store Managers and 1000+ Sales Associates.Responsible for business development in the region, including new store growth, lease renewals, store relocations and new business and channel ventures.

Portland, Oregon (Territory - Oregon, Washington, N. Idaho, Alaska & Hawaii)

Responsible for sales, operations and P&L responsibility for AT&T’s largest geographic market in the U.S. Successfully drove sales and subscriber growth, including revenue and profitability across all sales channels. Provided leadership for 1200 employees with 12 direct reports.Direct Management of all AT&T retail distribution points in the five state territory, covering 295 retail, indirect and wholesale stores and 30 AT&T Business outside sales executives.Drove sales results for the market across all sales channels with an emphasis on Retail, external Indirect dealer account relationships and Business sales. Overachieved 3-year financial growth targets vs the national AT&T company average (2014-2017), highlighted by having a top three OIBDA Margin nationally in 2017. Targeted distribution growth, adding 50 new retail stores over the period of 2014-2017. Partnered with external Indirect dealer accounts on store growth, acquisitions and divestitures. Reduced expenses by 20% through targeted and measurable expense reduction actions (2014-2017).Champion of the customer experience and retention. Driving national leading customer experience metrics and Willingness to Recommend customer survey scores.Drove employee pride and satisfaction, resulting in being a top five market nationally in employee experience surveys. National leadership in “employee giving campaigns,” inspiring a 93% employee giving participation rate that generated an average of $100,000 in annual employee contributions.

Portland, Oregon (Territory - Oregon & Washington)

Responsible for sales productivity and distribution in two state territory covering 750 employees across OR & WA. Leadership of sales teams responsible for corporate stores and relationships with external indirect authorized retailers. Led overall marketing strategy and numerous contract negotiations.Managed all sales channels in Oregon and Washington.Successful renegotiation of contract with the State of Oregon.Successful negotiation of contracts and competitive conversion of the two top Authorized Retailers in OR & WA.Successful negotiation of market athletic sponsorship with the University of Oregon.Developed MAP and pricing on zero access rate plans.Coordinated and launched GSM network in AT&T Wireless Oregon markets.Created “Helping Hands” community service project for the Oregon market with 50% employee participation rate.

Oregon - West Region

Leadership and management of five West Region Director of Indirect Sales leaders, covering the states of Oregon, Washington, Colorado, Utah and Idaho.Ownership and leadership of the relationship with Indirect agent account owners and principals.Responsible for driving sales and revenue achievement from external Indirect agent and national retail accounts across the West Region. Successful contract negotiations and distribution growth.

Oregon

Leadership of external Indirect agent and national retail sales channel in Oregon & SW Washington. Management of staff of 12 employees, made up of Dealer Managers and Account Executives.Drove sales and revenue achievement from external Indirect agents and national retailers.Ownership and leadership of the relationship with Indirect agent account owners and principals.

Provided leadership and management of day-to-day relationship with key external Indirect agents.Continual sales training of Indirect agent sales personnel, with the goal of overachieving sales targets.Resolution of commission escalations.

Retail sales representative in Portland area stores.Overachieved monthly targets for gross activations and revenue.Handling of customer escalations.

Development of business sales acquisition proposals, leading to competitive account conversions.Partnered with Business Sales Executives to target and solicit new business prospects.

Portland, Oregon Area

Handling of customer account changes.Customer research and escalation resolution.