Mike Mayers Email & Phone Number

Manchester Area, United Kingdom

Senior Business Analyst delivering business analysis & consulting services across a portfolio of projects from Finance/ CRM legacy replacement, Medical Practitioner Exam (AWS) & Shared Data Service (Azure). Duties included: o Business Analysis - led a variety of analysis e.g. 'As-Is’ process analysis, root cause, value, gap o Process Modelling - managed approach, engagement, workshops & 'To-Be' process developmento Business Transformation - led scoping, ‘lean/ maturity’ analysis & process remodelling/ remediationo Data Modelling, developed logical business data model & catalogue/ also supported physical buildo Improvements, led scoping, analysis (e.g. 'cost-benefit’/cost to serve, prioritisation) with sponsorso Product Roadmap, worked with senior directors & 3rd parties to develop this & the business caseo Business Impact Assessment - supported development & disaster recovery review with IS/ businesso Requirements/ User Needs - identified, elicited, documented & agreed with senior stakeholderso NFR Requirements - identified, documented & agreed with IS, business users & service ownero Security - gathered security requirements (inc. IAM) / supported security design & risk assessmentso User Stories - composed, reviewed & refined with tech leads, QA’s, build team & client (3 Amigo’s)o Business Readiness/ UAT - worked with stakeholders to develop approach, plans, test scripts o Service Mgt.- teased-out operating model, to-be processes, ‘roles/ responsibilities’ & service metricso BA Community of Practice(CoP) - supported, contributed & presented to wider BA community

London Area, United Kingdom

Senior AWS Business Analyst working for DWP (security cleared) via a consultancy. Responsible for discovery workshops and the writing, agreement and sign-off of user needs, user stories, user journeys, as-is/ to-be processes, NFRs (e.g. SSO integration, data migration, API end-points etc.) for an AWS Data Analytics Platform & AI Fraud Referral Engine (that hosted AI models to reduce fraud & error), in collaboration with users & product owners. Also worked with product owners to shape product vision, product roadmap & service blueprints. Led the prioritisation, scoping & grooming of AWS agile releases & backlog for Data Scientists & Engineers inc. SageMaker, Athena, EMR etc. - using Jira, confluence & MURAL. Also worked with security architects, AWS architects and senior stakeholders to negotiate a suitable balance between public sector security posture, constraints & user needs involving access to big national data sets, during discovery, build & UAT. Alongside this, I also supported delivery planning, estimation & the identification of RAID for the senior delivery lead. Finally, led & managed private beta support for user releases into live along with the development of user material & guides

London Area, United Kingdom

Senior Business Analyst - Large Public SectorLed the business analysis team, reporting directly into programme leadership for this large public sector organisation. Responsible for the discovery, agreement and sign-off of requirements to support the agile migration to Faster Payments & the delivery of Gartner recommended releases - to GDS standards; I also led the business analysis team to develop & deliver a variety of product improvement plans (PIP) & their associated requirements, reporting into programme & service leadership for payments & technical difficulties. These PIP initiatives cleared & resolved c.£19 million in customer issues across the Tax-Free Childcare Service.Agile Business Analyst - Large Public SectorLed the agile integration of Real Time Income across two large public sector organisations for Universal Credit. Responsibilities included: the definition, management and iterative refinement & sign-off of the integration requirement backlog (inc. Service & Performance NFRs); setting out the delivery & agile ceremony plans, as well as managing the agile delivery & migration across both government departments, IBM, Cap Gemini & Accenture delivery teams.Business Analyst/ Agile Lead - Largest UK Police ForceAgile/ BA Lead responsible for the agile introduction & delivery of new mobility services for this police force. Responsible for: developing the user stories, process/ data flows & product roadmap for a set of new mobile applications for crime reporting & intelligence; collaboratively working with product owners to iteratively lean & agree the UI design and feature files (BDD); as well as supporting & driving user acceptance in collaboration with the client and it’s suppliers.

London Area, United Kingdom

Senior Consultant - Large Public Sector (EU Exit)Led the agile delivery team, reporting directly into programme leadership for this large public sector organisation. Responsible for the agile service introduction of Customs & International Trade working into the service owner & guild directors. Overall, developed & mobilised the service transition requirements (inc. asset management & CMDB), approach and plan. Also mobilised the new service team from scratch (c.30FTEs), as well as securing the knowledge transfer (50FTEs) and service acceptance of the guild under EU Exit.Technical BA/ Agile Lead - Large Public SectorTechnical business analyst/ agile lead for this large public sector organisation. Responsible for the scoping, impacting & delivery of changes to an Oracle Siebel CRM system with associated business intelligence reporting in Business Objects, as used by Government UK Call Centres for the handling of benefit enquiries. Overall led a multi-disciplinary team across multiple delivery centres both on/ offshore.Senior Consultant - Large Public SectorLed supplier implementation on a large multi-supplier transformation programme (Universal Credit); established the Supplier implementation strategy, process, plan & approach for the programme; worked with other government programmes to align & agree dependency release/ migration dates & scope to support the core Accenture Implementation; worked with the department and the system integrator (ADI) to develop the cross-supplier IT Implementation programme plan & associated dependency network; finally, deputised Supplier Delivery Lead at Silver Command - a senior IT Programme governance forum (War Room), held daily, all day in the run-up to Go-Live.

London Area, United Kingdom

Senior Agile Test Lead - Large UK RetailerSenior agile test lead for this UK retailers’ transformation programme. Responsible for Release 2 functional & non-functional testing of its Digital, Inventory, Distribution & Mobility solutions - inc. the UK retailer's Mobile App for ordering & API end-point integration. Overall managed a blended & multi-disciplinary Accenture/ Client team of 45+ resources (Milton Keynes, Mumbai & Manila) across system test, integration test, user acceptance, regression & operational acceptanceDelivery Lead - Large Public SectorWorking for this large public sector organisation, I led a client-side delivery integration & migration team of 16 resources from IBM, Accenture, HP & Atos to integrate/ migrate 20 public sector applications under the Universal Credit Programme. Responsibilities included: day to day management of the team, consolidating respective delivery plans and dependencies, as well as establishing, integrating & agreeing the overall system integration and migration plan & cross supplier dependencies for the programmeSenior Consultant - IAEA United NationsSenior consultant responsible for leading the discovery and migration to Oracle Customer Hub. Responsibilities included shaping and agreeing overall scope, approach and detailed user stories with core stakeholders. As part of this, I also agreed detailed specifications for a number of customer migration feeds as used by the project to dress rehearse & trial migration ahead of cutover into liveAgile Integration Lead - New State PensionAgile Integration Lead reporting into the IT Programme Director for the NSP Programme. Responsible for the overall agile delivery of the integration plan (across Accenture, IBM & other governments departments) as well as test & implementation assurance across the programme

London Area, United Kingdom

Senior Agile Test Lead - UK Police ForceSenior agile test lead for one of the larger police forces in the UK. Responsible for functional and user acceptance testing of a new proprietary policing platform. Overall led a blended client/ supplier team of 30+ resources across multiple sites both on and offshore. (UK, Mumbai, Bangalore). Responsibilities included: day to day agile test execution, reporting, governance, defect fixing and stakeholder management in-line with acceptance criteria & client requirementsAgile Delivery Lead - Large Public SectorAgile delivery lead for this large public sector organisation responsible for the agile change delivery of an Oracle Siebel CRM system used by Government UK Call Centres for the handling of benefit enquiries. Overall led a team of 30+ resources across multiple delivery centres both on/ offshoreSolution Bid Lead - Large Public SectorLot 3 solution lead for the Future Contracting Strategy bid for Accenture at this large government department. Lot 3, known as Business Facilitating Systems, was one of the largest lots in value. Responsibilities included: developing & shaping lot 3 transformation, transition and collaboration value propositions across the lot 3 estate (75 applications) and services (AD/AM)

London Area, United Kingdom

Business analyst developing & agreeing requirements and ‘To-Be’ business processes across Oracle Financials, Oracle Process Manufacturing & CRM for a range of large & small public & private sector organisations e.g. Jarvis, London Underground (Canary Wharf), Accenture etc. Specialisations included: Accounts Payable, Receivables, Purchasing & CRM

London Area, United Kingdom

Business Analyst/ Developer - Various OrganisationsBusiness analyst/ developer supporting the implementation & migration of Oracle, Oracle eRP (Financials, Oracle Discrete Manufacturing, OPM, CRM) and Business objects across a range of large and small public & private sector organisations - such as British Petroleum, British Gypsum, Philips Petroleum, Quaker (Asset Management), Gower, Jarvis, Thames Water, Pilkington Glass (inc. Data Warehousing & Robotic Picking), Cummins, Milk Marque etc. Specialisation: Scada, Process Upset Reporting, Accounts Payable, Receivables, Purchasing, Order Management & CRM

Guildford, England, United Kingdom

Intern Consultant/ DeveloperIntern consultant/ developer working in the defence sector. Overall was responsible for the development of real time software on a number of internal avionic projects as part of my masters