Mike Mccarroll Email and Phone Number
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- A dynamic leader and strategic thinker who is results oriented- A significantly experienced project manager- A superior written communicator with polished public speaking skills- Experienced in retail services, food & beverage, parking, ushering, event security, transportation services, event security and safety programs.
San Jose Sharks
View- Website:
- sjsharks.com
- Employees:
- 352
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Vice President, Guest ExperienceSan Jose Sharks Aug 2020 - PresentSan Jose, California, United StatesVice President, Guest Experience:- Oversees SAP Center at San Jose guest experience teams including Ushering, Parking, Suites Hospitality, Emergency Medical, Parking, and event security teams.- Oversees food and beverage and retail relationship with Aramark to create a dynamic, best-in-class fan experience.- Leader on the San Jose Sharks Customer Experience team which analyzes gaps in the customer experience in order to strategize for the development of short-term process improvements and align long-term capital improvement projects.- Oversees capitol improvement projects for food & beverage as well as retail.
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Director Of Guest ServicesSan Jose Sharks Sep 2015 - Aug 2020San Jose, Ca- Oversees SAP Center at San Jose guest-facing service teams including Ushering, Parking, Suites Hospitality, Emergency Medical, Parking, and event security teams.- Chief architect of the parking and transportation programs for SAP Center, including all elements of the end to end guest experience traveling to and from SAP Center.- Leader on the San Jose Sharks Customer Experience team which analyzes gaps in the customer experience in order to strategize for the development of short-term process improvements and align long=term capital improvement projects.- Oversees food and beverage relationship between Aramark and the San Jose Sharks creating a dynamic and best-in-class culinary experience.- Champion of the the Guest Experience program for SAP Center including all aspects of the People Management Plan. - Leader of the Sharks Sports & Entertainment People Management team that focuses on the development of a best in class employee experience to support a guest experience the exceeds expectations.- Manages the HR and payroll units that support the efforts of almost 1,200 front line employees.- Primary liaison with the San Jose Police Department in the joint effort to promote the safety & security of SAP Center guests and employees.- Co-Chair of the Safety Committee, a multi-departmental team that promotes the safety and emergency preparedness of SAP Center.- Liaison with the City of San Jose office of Parking, Transportation as well as Cultural Affairs.- Liason with SEIU 1877 to oversee the management of the collective bargaining agreement.
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Ushering & Emergency Medical ManagerSan Jose Sharks Mar 2015 - Sep 2015San Jose, Ca
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Director Of Guest ServiceSan Francisco 49Ers Nov 2013 - Mar 2015Santa Clara, Ca- Led the Guest Services team that opened Levi'sStadium, home of the San Francisco 49ers- Developed the recruitment plan which onboarded over 1,200 part-time guest services employees - Led the team that created the core values that were infused into the front-line training programs- Created the financial analysis system for reporting on game-day labor expenses- Was The architect of the training programs that supported new guest services employees success. - Designed and implemented a uniform and appearance program for the Levi Stadium frontline employees, including ordering and supplying custom designed levis for each employee.- Created a recognition program that rewarded frontline employees when caught in the moment of living the CORE Values for the San Francisco 49ers organization. -
Ushering & Emergency Medical ManagerSap Center At San Jose May 2006 - Nov 2013San Sose, CaManage, supervise and provide leadership to 240 plus employees:• Manage the recruiting, interviewing, and hiring process for all part-time employees in guest service and event security.• Chair of the Safety Committee in charge of emergency preparedness and incident response.• Develop training courses and practices to increase service levels and team performance.• Coordinate guest service staff and security needs with tour promoters and security managers prior to and during each event.• Manage guest services for all events including the NHL Stanley Cup Playoffs and NCAA Men’s Basketball Tournaments.• Serve as the primary point-of-contact for guest correspondence relating to event service. • Manage the development of standard operating procedures for the guest services department as well as other training materials.• Assisted with the development of an organization wide recognition and rewards program.• Develop, implement and reconcile budgets to meet annual financial objectives
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General ManagerStockon Ports Nov 2004 - May 2006Stockton, California Area -
Assistant General Manager, Business OperationsStockton Ports Mar 2004 - Nov 2004Stockton, California Area
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Director Of Marketing And PromotionsSan Jose Giants Aug 2002 - Mar 2004San Jose, Ca
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Director Of Public RelationsSan Jose Giants Dec 2000 - Aug 2002San Jose, Ca
Mike Mccarroll Skills
Mike Mccarroll Education Details
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Management -
Iavm - Academy Of Venue Safety & Security (Avss)Two-Year Program Graduate
Frequently Asked Questions about Mike Mccarroll
What company does Mike Mccarroll work for?
Mike Mccarroll works for San Jose Sharks
What is Mike Mccarroll's role at the current company?
Mike Mccarroll's current role is Vice President, Guest Experience at San Jose Sharks.
What is Mike Mccarroll's email address?
Mike Mccarroll's email address is mm****@****rts.com
What is Mike Mccarroll's direct phone number?
Mike Mccarroll's direct phone number is +140828*****
What schools did Mike Mccarroll attend?
Mike Mccarroll attended Massachusetts Institute Of Technology, Iavm - Academy Of Venue Safety & Security (Avss), London School Of Economics And Political Science.
What are some of Mike Mccarroll's interests?
Mike Mccarroll has interest in Endurance Running.
What skills is Mike Mccarroll known for?
Mike Mccarroll has skills like Training, Recruiting, Sponsorship, Sports Marketing, Event Management, Sports Management, Event Planning, Sponsorship Sales, Social Networking, Baseball, Hospitality, Venue Management.
Who are Mike Mccarroll's colleagues?
Mike Mccarroll's colleagues are Ben Ognibene, Dan Rusanowsky, Chris Cheula, Don Smith, Randy Hahn, Kate Ortiz, Brian Butler.
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