Mike Mccorkle work email
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Mike Mccorkle personal email
An accomplished Operations Manager with over 15 years of experience in leadership roles, I excel in driving team development, process optimization, and business growth. My career is marked by a proven ability to lead cross-functional teams, implement innovative solutions, and exceed performance targets. With a strategic mindset and a commitment to continuous improvement, I have successfully enhanced operational efficiencies and customer experiences.At Gallagher Bassett, I have led the recruitment, training, and development of diverse teams, driving operational success through meticulous planning and strategic execution. My expertise in identifying and implementing process improvements has consistently resulted in exceeding SLAs and KPIs, ensuring top-tier performance and customer satisfaction.I am passionate about employee engagement and have developed programs that foster a positive work environment and enhance retention. My strategic approach to long-term planning has facilitated significant departmental improvements, contributing to the overall growth and success of the organization.I bring a blend of innovation, strategic thinking, and hands-on leadership to every role, committed to delivering exceptional results and driving business excellence.
Gallagher Bassett
View- Website:
- gallagherbassett.com
- Employees:
- 6445
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Operations ManagerGallagher BassettHarrisburg, Pa, Us
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Customer Experience & Logistical Operations ManagerConfidential Aug 2024 - PresentI oversee our organization's Customer Experience department, ensuring total satisfaction with our productions and Services. I also over see Logistical Operations for our shipping and receiving department in association with our warehousing staff. -
Operations ManagerGallagher Bassett Oct 2022 - Jul 2024Rolling Meadows, Illinois, Us*People Leader- lead recruiting, training, & development of cross functional teams *Continuous Improvement- Identified and drove operational efficiencies and improved performance through trending and analysis and strategic queue assignments*Customer Experience- Implemented innovative solutions to deliver exemplary service to key accounts*Results Driven- Continuously exceeds above target SLA's and KPI's*Key implementation strategist of Centralized Call Center support for over 50 branch locations*Development and implementation of bonus program to drive employee engagement and retention*Long term strategic plan analysis and implementation for departmental improvements.
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Operations SupervisorGallagher Bassett Feb 2018 - Oct 2022Rolling Meadows, Illinois, Us*People Leader- lead recruiting, training, & development of cross functional teams *Continuous Improvement- Identified and drove operational efficiencies and improved performance through trending and analysis and strategic queue assignments*Customer Experience- Implemented innovative solutions to deliver exemplary service to key accounts*Results Driven- Continuously exceeds above target SLA's and KPI's*Key implementation strategist of Centralized Call Center support for over 50 branch locations*Development and implementation of bonus program to drive employee engagement and retention*Long term strategic plan analysis and implementation for departmental improvements.
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Branch ManagerAaa Aug 2007 - Jan 2018Us*Lead travel, insurance, and membership departments- people and processes*Increased membership and travel sales as service, resulting in highest performing branch in region*Ensure consistently high levels of customer service and satisfaction*Oversee diverse portfolio of financial products including Credit Card, CDs, Savings & Money Market Accounts, pre-paid cards and Foreign Currency*Managed sales agents to over $8 Million in sales annually*Designed company wide delivery service saving over $10K in shipping costs annually*Brand Management, Business to Business sales (B2B), Vendor relationship management -
Call Center Operations, SupervisorAaa Central Penn Apr 2005 - Aug 2007Harrisburg, Pa, Us*Manage call center metrics to exceed SLA*Drive employee engagement and coaching opportunties
Mike Mccorkle Skills
Mike Mccorkle Education Details
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Indiana University Of PennsylvaniaEducation -
The Travel InstituteTourism And Travel Services Management
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The Travel InstituteTravel And Exploration
Frequently Asked Questions about Mike Mccorkle
What company does Mike Mccorkle work for?
Mike Mccorkle works for Gallagher Bassett
What is Mike Mccorkle's role at the current company?
Mike Mccorkle's current role is Operations Manager.
What is Mike Mccorkle's email address?
Mike Mccorkle's email address is mi****@****ett.com
What schools did Mike Mccorkle attend?
Mike Mccorkle attended Indiana University Of Pennsylvania, The Travel Institute, The Travel Institute.
What skills is Mike Mccorkle known for?
Mike Mccorkle has skills like Customer Service, Notary Public, Microsoft Excel, Microsoft Office, Management, Leisure Travel, Sales Management, Team Building, Hospitality, Powerpoint, Negotiation, Benefits Administration.
Who are Mike Mccorkle's colleagues?
Mike Mccorkle's colleagues are Oliver Harlow, Lori Singmaster, Sharon Camara, Dana Schultz, Jackie Hardinger, Margie Barry, Charnita Braxton.
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