Mike Mcgrady Email and Phone Number

• Observed and embodied Forbes as well as KIGR standards• Trained diligently with in house Visual One operation system • Fostered relationships with co-workers and management to improve day to day cohesion and communication• Managed diverse situations from confrontation to miscommunications• Proficiently analyzed daily reports to gather data • Responded in emergency situations

- Grew leadership and maintained positive peer-to-leader relationships - Accessible to residents at all times- Assisted fellow staff with on and off-duty issues - Cultivated caring, accepting, and diverse community - Responded to emergencies acting as first responder and protected the safety and well-being of all residents

- Ensured quality member dining experiences - Trained proficiently with Cobalt in house operating system- Learned to work efficiently and respond to any situation immediately- Developed interpersonal skills between colleagues and guests - Personally developed in a position of leadership

- Expertly trained in ONQ Operation System, Hilton Corporation- Tasked with independent situational control - Responsible for securing customer satisfaction at employee discretion - Trusted by management to work unaccompanied shifts- Responsible for check-in, check-out, phones, and customer service simultaneously - Secured more excellent “SALT” reviews than any other employee on properly