Welcome to my profile. I am a global professional services executive with 25+ years in operations, leading global cross-functional, on-shore & offshore teams in the delivery of best-in-class customer service, organizational transformation initiatives, increased revenue, and improved customer satisfaction. I also have 20+ years managing global software Implementation across the EMEA, Asia/Pac, and the Americas. I am passionate about what I do because I make things happen, positive changes for efficiency and growth, no matter the country, taking the time to manage client expectations and working seamlessly with people from a variety of cultures and backgrounds. I have a history of working in multiple industries, including Cyber Security, Fintech, Manufacturing, Pharma & Lifesciences, Retail & Wholesale, and Consultancy Services. I am recognized as a change agent and thought leader by peers and executive management. with a track record of transforming global operations and delivering high-impact presentations at international user conferences. I know I am only as successful as the team members I lead, so I take time to train, coach, and mentor each person for career growth and success. As a result, I can create an environment of cohesion and team spirit, with optimal levels of engagement and performance. My key areas of expertise include Strategic Planning & Execution, Business Development, Operations Management, Financial Management, Stakeholder Relationship Management, Organizational Transformation, Software Implementation Leadership, Business Process Redesign, Acquisition Integration, Strategic Alliances & Partnerships, Customer Success, Staff Development, and Leadership.If you would like to discuss my skills and background, you will find my contact information in this profile. Thank you for reading it.