Provide technical, hardware, software, and network support to end-users in a fast-paced lean manufacturing environment.Support users in office and production floor areas; deploy/maintain computers and applications.Implement companywide changes and provide guidance for users.

Deploy and maintain desktop computer systems for users in a call center environment. Provide technical support including troubleshooting, installations and maintenance. Work with users remotely as well as on-site.Operate IT service desk by logging and closing incidents or escalating to another team.

Provide technical support to end users across multiple locations including troubleshooting, installations and maintenance. Work with users remotely as well as on-site. Operate IT service desk by logging and closing incidents and requests in a timely fashion.Provide support for network, workstations, telephones, laptops, software, printers and perform necessary upgrades and replacements. Assist with IT projects such as company-wide system upgrades and changes.

Handle inbound calls from clients for several different brands and sell imprinted promotional products. Work with vendors for lead times, order corrections and product imprint changes.Enter sales orders, answer a wide variety of questions such as billing inquiries, product information, and date of shipment concerns. Handle customer complaints such as printing errors, billing issues and late shipments by providing refunds or replacements, and diffusing tension to ensure customer retention.

Handle high volumes of inbound calls for a large mobile phone company. Provide customers with product/service knowledge and answer billing inquiries.Provide technical support by troubleshooting issues and explaining to clients how to properly use their devices.

Worked in various departments as a shipper and receiver in a high velocity distribution center, mostly working part-time while in college. Duties included loading and unloading trailers, documenting shipments, building skids and verifying freight.