Mike Mckirchy Email & Phone Number

Park Ridge, Il, Us

Des Plaines

Technology Accomplishments: Develop and execute the organization's technology strategy and projects.Implement on-premise and cloud datacenter infrastructure.Lead technology planning for new construction sites and business acquisitions.Recruit, manage, and motivate internal and external IT staff.Manage and implement new ERP systems.Establish and maintain information security standards, processes, and infrastructure.Oversee the creation of new websites with API integration to ERP systems.Create reports, projections, and analytical dashboards using Power BI and Crystal Reports.Restructure company General Ledger accounts for greater visibility into profit margins.Manage IT budgets and contribute to overall company budgeting.Human Resource Accomplishments:Develop and lead the organization's human resources strategy and projects.Implement a new HRIS system covering payroll, recruiting, benefits, onboarding, and training.Oversee risk management, including workers' compensation, cyber liability, business auto, commercial property, and general liability insurance and claims.Manage all company benefits, including healthcare, vision, and dental plans.Recruit, manage, and motivate internal and external HR staff.Uncover and address internal fraud cases, leading to recoveries of over $100,000.Oversee CDL fleet management and compliance, including safety programs and federal/state vehicle regulations.

•Implemented virtualization technology saving $75,000 in operational costs while generating $500,000 in revenue by reducing application downtime; improved operational efficiency while critical systems sustained 99.9% uptime.•Oversaw coordination, installation and negotiation of all technology systems as chief IT project manager for $10 million construction of two new sales centers, one of which is LEED gold certified•Migrated and upgraded major ERP system spanning from inventory, point of sale, accounting, and purchasing to CRM; trained 150+ employees on new systems and procedures.•Managed security protocols and procedures for internal/external business security issues, coordinated penetration testing and PCI compliance efforts, central point of contact for all IS incidents.•Hire, train and manage an IT specialist and three interns as well as an external team of network engineers, system administrators, database analysts and cyber security architects.•Design and implement five-year technology roadmap plan to ensure infrastructure capacity meets all requirements; manage $500,000 annual operating budget.•Negotiate contracts with IT managed service providers to establish service level agreements and ensure timely response to project issues.

• Re-engineered systems setup by establishing automated server generation routines, installing regular upgrades/patches and optimizing overall system performance; managed 650+ nodes and 12 servers for 200 internal users.• Solved 20-25 escalated network/systems issues daily; received consistent 100% issue-resolution scores providing excellent customer service to internal and external clients.• Trained 200 employees on network operations including log-in procedures, network management software, hardware issues, security and safe use of software.• Provided troubleshooting and technical support for migrations, network connectivity and security/database applications.

• Configured secure WiFi, LAN and VoIP networks at remote locations and performance-tuned critical infrastructure to optimize business operations.• Provided IT help desk support for 200 internal users and 5,000+ external users on point of sale, inventory control and accounting software; managed and supported company cell phone account of 150+ users.

Greater Chicago Area

• Assume command & control of Major Incident resolution activities.• Identification and Support of Resolution Manager.• Ensures all remediation efforts focus on tactical restoration of service within SLA guidelines.• Accountable for all communication with respect to Major Incidents• Responsible for the ongoing development and maturity of the communications process• Optimizes response capabilities providing input to tools/technologies• Defines, Executes, and Matures interaction protocols with all stakeholders• Educate support teams on current and revised processes related to Major Incidents.• Ensures appropriate chain of custody for post mortem.• Assign problem manager and provides insight into remediation activities.• Ensure key performance indicators are measured for Major Incidents and report trends

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science, Information Technology (Business Systems Analysis Concentration)