As a Sr PPM Solution Architect, I work closely with my clients to understand how to best be successful in the implementation and growth of Portfolio Management and the various functional disciplines (project/resource/financial management) that contribute to it. This often involves a combination of process improvement, tool implementation or updates and employing solid change management practices. The primary PPM tools supported have been CA PPM and ServiceNow.

The Financial Ledger and Accounting System Hub (FLASH) team at Amazon was responsible for the automation of journal entries into the Amazon sub-ledgers. As an operational team, project requests were received from businesses across the whole company and needed to be balanced with FLASH platform and product development efforts. The FLASH PMO was responsible for creating and maintaining quarterly roadmaps, monthly execution plans and designing the processes to manage our large portfolio of customer requested and internal work. The FLASH PMO did not exist when I was hired and I have spent the last two years creating an organization that is now a role model for many teams within Amazon. Key accomplishments and responsibilities include:• Manage a portfolio of over 150 projects using customer prioritization and resource availability as the key criteria to building quarterly roadmaps and monthly execution plans• Manage a small team of Program Managers to assist with PMO responsibilities and provide mentoring and coaching• Negotiate all change requests from customers to identify viable options to accommodate the requests through project trade-offs or funding/loaners for expanded capacity• Gather project status and resource plans from FLASH TPMs to consolidate and publish to our customers and management on a periodic basis• Track project progress to identify and escalate projects that are in jeopardy of not meeting project timelines• Monitor and review the overall project portfolio to identify trends and provide projections for annual staffing needs• Dramatically improved the relations between FLASH and the Accounting Project Office (APO), our sister organization in Accounting, to the point where the APO used the FLASH roadmaps to regulate the projects to which they assign resources

This position is responsible for ensuring that our SaaS clients are achieving the success that is expected from their implementation of our products. Position responsibilities include:• Manage a portfolio of approximately 100 customers located in the western US and Asia-Pacific regions• Maintain frequent voice and email contact with the assigned key customers and serve as an escalation point for issues that impact their success• Create strong working relationships with other internal customer facing and leadership personnel in the Sales, Services, Marketing, Support and Product Management teams• Partner with key customers to ensure they are leveraging On Demand solutions and achieving success using as much out-of-the-box functionality as possible and engaging fee-based resources as deemed necessary• Understand customer requirements and the level of adoption of the subscribed to On Demand service and assess the risk in renewing the current contract• Achieve customer renewals by assisting to establish high adoption by driving initiatives designed to add business value, dissemination of best practices, fulfilling a trusted advisor role, education of product capabilities and engaging fee-based resources as necessary.• Serve as an On Demand coach and trusted adviser to large and strategic customers

As Solutions Architect, I worked in the Business Services division of CA’s Clarity product, leading various customers and CA staff in the implementation of enterprise Project Portfolio Management (PPM) solutions. Key responsibilities of this role include:• Gather and document Business Requirements for the Clarity implementation• Complete implementation workback plans and assist in developing a Strategic Roadmap for clients• Share best practices for PPM with our clients to assist in assessing their current maturity and identifying key areas that would require change management or process improvement efforts to ensure success of the Clarity Implementation. • Work with CA Engagement Manager to identify resource needs and assist in schedule development• Manage relationships, expectations and tasks with customers and CA functional teams• Complete necessary documentation for design and development specifications• Schedule and facilitate meetings, including communication of summary and action items• Configure Clarity per design and development specifications when needed• Resolve issues and manage risks associated to implementation and SOW• Manage project scope based on the SOW and engage account managers as necessary for any change requests needed• Mentor junior resources on Clarity design and configuration best practices

• Developed the Information Strategy for IT & partner Business Units for Project and Portfolio Information• Lead the design and implementation of CA Clarity for IT and T-Mobile• Established new Data Delivery & Analysis Team, defined roles and recruited for all positions identified• Manage and guide various resources that support Portfolio and Project information including Reporting Analyst and Developer, System Administrator and Program Manager• Lead the development, communication and execution of the Clarity Roadmap for IT and coordinated the creation of the Clarity Roadmap for the Enterprise

Responsibilities include managing the movement of new systems, upgrades or updates from the development/test environment to the production environment as well as leading/training other members of the team. These duties included the following:• Redesigned and documented new processes for the planning of releases• Assisted in developing departmental goals and setting expectations• Assist management in selecting new hires• Trained and mentored all other Release Managers• Worked with other departments to refine transitional processes and create centralized documentation• Developed yearly release calendar• Scheduling releases to minimize impacts to customers• Work with project teams to develop deployment tasks in a Short Interval Schedule• Manage the conference call throughout the deployment and facilitate the resolution of any issues that arise.

Managed various projects throughout the project lifecycle. Responsibilities include• Track and ensure timely delivery of milestones/deliverables of projects and programs• Manage relationships and expectations with stakeholders, across functional teams, groups• Resolve issues and manage risks associated to owned projects and programs• Prepare and present project management documents (project plan, project charter, executive summaries, work-back schedules, action items, change management logs, etc.) as needed• Schedule and facilitate meetings, including communication of summary and action items• Build presentations for meetings and executive communications