Mike Miano Email and Phone Number

• Define the scope of the project in collaboration with senior management• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project• Determine the resources (time, money, equipment, etc.) required to complete the project• Develop a schedule for project completion that effectively allocates the resources to the activities• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required• Determine the objectives and measures upon which the project will be evaluated at its completion• In consultation with the appropriate manager, recruit, interview and select staff and with appropriate skills for the project activities• Manage project staff according to the established policies and practices of the Company• Ensure that all project personnel receive an appropriate orientation to the Company and the project• Contract with qualified and approved subcontractors to work on the project as appropriate• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project• Communicate and update stakeholders including appropriate staff in the organization on the progress of the project• Have multiple calls with the client's representative on a weekly basis• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project and Company standards

• Manage all fiber and wireless infrastructure projects simultaneously with responsibilities across multiple regions, organizations, and technologies. • Provide direct management to PMO team as well as collaborating with cross-functional teams assigned to projects, including engineering, implementation, compliance, finance and executive team.• Effectively leading internal team meetings by setting and achieving clear obtainable objectives.• Act as primary customer contact throughout project life-cycle leading all activities to review and discuss costs, schedule and technical performance while developing and maintain strong customer relationships.• Conduct project post mortems and create recommendation reports in order to identify success project elements and those requirement improvements.• Monitor project progress against issues/risk including timing, budget and scope of work while holding responsible parties accountable.Provide detailed project analysis to breakdown complex projects into actionable activities to successfully deliver projects on time and on budget

Hotel Industry-Installs, troubleshoot video, high speed internet services, network switches, fiber and access points.Troubleshoot and remediate RF cable plant issues.Perform installation of head-end equipment.Knowledge of DOCSIS, CMTS, wireless technologies (WIFI), and HFC components.Completed documentation, used Truvizion software reporting, inspect, install and repair materials and equipment.Collaborated with various departments to identify product and technical requirements. Worked on special projects as assigned.Validated accuracy and completeness of all jobs. Responsible for learning all products and services.Proficient in setting appropriate documentation. Ability to work with the hotel engineering department utilizing good customer services skills to maintain a positive company image. Worked in fast pace environment, under competing deadlines, with minimum supervision.

Installs, disconnects, troubleshoot video, high speed internet services and telephony services. Completed documentation, inspect, install and repair materials and equipment.Collaborated with various departments to identify product and technical requirements. Worked on special projects as assigned.Validated accuracy and completeness of all jobs. Responsible for learning all products and services.Proficient in setting appropriate documentation for Excel, power point and word.Ability to work with the public utilizing good customer services skills to maintain a positive company image. Worked in fast pace environment, under competing deadlines, with minimum supervision.

Managed multiple car dealerships on a daily basis.Directed employees on day to day procedures and projects.Responsible for repairing damaged rims, dents, scratches, dings, interiors and windshields. Maintained a professional relationship with all management and customers.Took inventory of all products needed for job sites. Ordered equipment, tools, paints and supplies.Maintained all tools in a secure manner.Handled billing to all dealerships.Performed all tasks necessary related to job.

Performed inspections of job orders for all installs, additional outlets, reconnects, disconnects, upgrades and downgrades.Reviewed and verified job specification of installs, trouble calls, and various other job related duties within business.Partnered successfully with Field Service department, Contracting Houses and Hospitality Network to produce positive outcomes.Collaborated with various departments to identify product and technical requirements. Worked on special projects as assigned.Validated accuracy and completeness of all jobs. Responsible for learning all products and services.Proficient in setting appropriate documentation for Remedy, ICOMS and QED.Ability to work with the public utilizing good customer services skills to maintain a positive company image. Worked in fast pace environment, under competing deadlines, with minimum supervision. Guided/mentored ride-a-longs.Top technician for past 2 years. Achieved customer service awards.

Diagnose and repair system outages within a 2 hour time frame. Assisted in FCC compliance testing.Resolved area problems.Perform follow-up on new activation. Balanced and sweep both forward and reverse to appropriate levels. Completed required sweeps for signal leakage followed by calculation, measurement, logging and reporting weekly CLI measurements.Performed all duties according to prescribed safety procedures and use appropriate safety equipment. Maintained assigned vehicle and tools in a secure manner and perform minor maintenance tasks. Performed all administrative procedures related to job.Guided/mentored ride-a-longs

Installs, disconnects, troubleshoot video, high speed internet services and telephony services. Completed documentation, inspect, install and repair materials and equipment.Guided/mentored ride-a-longs.Supported the growth of various systems by assuring the quality performance of the installation and technical services of all Cox Communication products.Drove and maintain company vehicle between office, warehouse and work sites. Complied with all safety procedures and policies.Planned daily route, requisitions equipment and supplies. Resolved customer complaints.Ensured quality of processes, programs and customer satisfaction. Customer service awards.

Planned, directed and coordinated day to day operations.Managed a staff of 5 for optimum performanceDelegated work duties to staffHandled sales and marketing promotionsMaintained equipmentCreated excel spreadsheets for overhead and budgets

Worked on IBM Mainframe.Monitored batch processing. Rerun jobs as well as submitting jobs into system.Ran summary numbers and created flow charts.Responded to requests on system for tapes and loaded them onto tape drives.Processed all student lists on a weekly basis