Mike Michalski Email and Phone Number

• Evaluate claims to determine extent of company's liability, making approval or denial decisions based on results.• Collaborate with a wide variety of professionals and vendors to negotiate fair settlements in accordance with policy provisions.• Create preliminary estimates for vehicle repairs; review, reconcile and approve subsequent estimates from repair shops, resolving any payment discrepancies or wastefulness.• Assist between 30 and 40 customers per day; address new claims with proper attention while fielding phone calls from other claims customers and vendors. • Schedule and prepare for inspections through prioritization and route efficiency on a day-to-day basis.• Resolve a wide range of issues for customers and vendors; negotiate positive solutions with consideration to concerns of all parties.• Mediate customer-vendor and vendor-supplier conflicts on a continuous basis.• Completed extensive training in auto insurance claims resolution, regulations and customer service delivery through GEICO corporate headquarters.Highlights ◊ Received the Chairman’s Club Award (2009, 2012, 2013, 2015, 2016) for maintaining a superior quality rating in claims resolution and customer satisfaction.◊ Earned recognition for placing in the top two highest scorers for GEICO’s rigorous claims adjuster training program.

• Implemented marketing initiatives to draw in local and national businesses.• Produced several leads for Enterprise corporate account and sales managers.• Managed numerous tasks concurrently while attending to customers.• Confidently communicated with and influenced customers and vendors.• Provided pivotal contributions to raise customer service scores at 3 different locations.

•Developed prospects from referral leads and other sources•Interviewed clients to determine financial services needs•Developed initial strategy to meet client needs and prepared proposals to sell services•Created presentations on financial services to potential clients

•Built rapport by relating to each client and establishing trust•Sought out new clients daily from referrals and other sources