Mike Milne Email and Phone Number

Leading the international PMO team, engineering services, engineering lab services, tech pubs and release management to effectively plan, execute, communicate, scale and deliver software releases and company objectives within R&D.* Improved release planning, execution, and postmortem PMO processes by implementing new metrics, KPIs and data transparency resulting in a 20% increase in delivery commitment metrics while also supporting R&D quality initiatives.* Spearheaded the engineering services' drive for infrastructure modernization by successfully transitioning to a cloud-centric build/deployment environment and effectively linking cloud pipelines with long-standing embedded CI/CD testing infrastructure.* Led multidisciplinary collaboration between Engineering Lab Services, IT, Security Ops, and Finance to design and implement a state-of-the-art R&D lab in Chennai, India.* Primary R&D stakeholder in PSIRT, overseeing US Gov M-22-18 attestation as well as formalizing our SBOM deliverables.

Lead TPM for Music Search driving innovation and delivery of platform, search relevance, machine learning, and personalization improvements measured with A/B experimentation to help Alexa and mobile/web customers find their favorite music.* Led introduction of online ML re-ranking model into Alexa voice search stack in partnership with ML team to improve the relevance of search results for customers while meeting latency requirements at scale.* Led the transformation and migration to microservice re-architecture from monolith resulting in increased developer velocity as well as reliability improvements that reduced on-call workloads. * Drove infrastructure, query plan, and ML reranking improvements to make it easier to find newly released music.* Achieved improvements in search capabilities with the addition of features including HD Audio, Spatial audio (Atmos/RA360), and child-friendly music content.

Expanded business engagement of near-shore software solutions team into the west coast and silicon valley market to drive new growth and increased awareness.

Led the organizational shift to a platform-based professional service organization to align our SAAS and mobile platforms to reusable solutions that could be enhanced to meet an expanding customer and partner landscape.

Lead global engineering organization delivering our fitness SaaS platform, including white label mobile apps, cardio equipment SDKs and the Netpulse web services to provide health clubs the ability to deliver a branded mobile experience to their members with integration support of wearable technologies and club management back office systems to bring the digital revolution to the fitness industry.Pioneered a new business unit, hired multiple full stack and mobile development teams to personalize native white label mobile apps and web services for our largest enterprise customers.

Led multi-site platform software team developing service provider and enterprise class SDN solutions for packet and optical switch networks. Focused on innovation in areas such as customer defined networking, network as a service, NFV, and bandwidth on demand.* Strategized and led the successful acquisition of Vello Systems by Sonus, overseeing operations and partnership activities throughout the transaction.

Managed global SW & FW development and quality assurance teams in the US, Canada, and China. Led 100+ engineers in creating SOC FW and PCIe reference board SW for digital TV broadcast solutions, focusing on audio/video processing and transcoding.

Lead software engineering team responsible for Harmonics’ market leading broadcast encoding system. Responsible for driving system and software architecture, team building, release roadmap, budgeting, resource planning as well as supporting the encoder field deployments to deliver 24/7 operations and reliable satellite, IPTV and cable TV service to the home. Direct quality initiatives using software analytics to improve reliability and reduce customer reported bugs.

Developed a revolutionary knowledge exchange platform facilitating business professionals in efficiently locating the required tools, such as documents and spreadsheets, for accomplishing specific tasks.* As Co-founder, created and managed an engineering team to successfully guide them from concept to live website launch.

Developed and managed system platform and embedded real-time software for digital TV broadcast encoding and multiplexing solutions. Implemented reusable C++ software objects and hardware abstraction layers to enhance software reuse across 7 distinct products.

Designed and implemented a comprehensive real-time embedded software development environment which included a target resident OS-aware debugger, shared memory multiprocessor messaging, network drivers, and board support packages.* Developed reusable device drivers that significantly reduced development effort on multiple projects.