Mike Mitchell Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Provide tier 3 support for critical production applications and systems, plus development and QA server environments. Manage/monitor business batch processes across multiple applications and platforms. Investigate and troubleshoot incidents in a timely manner. Support database issues and resolutions involved in the configuration and installation of applications. Monitor various environments, service up-time and performance.* Linux RHEL* Windows Server* VMware ESXi 5* JAMS… Show more Provide tier 3 support for critical production applications and systems, plus development and QA server environments. Manage/monitor business batch processes across multiple applications and platforms. Investigate and troubleshoot incidents in a timely manner. Support database issues and resolutions involved in the configuration and installation of applications. Monitor various environments, service up-time and performance.* Linux RHEL* Windows Server* VMware ESXi 5* JAMS Enterprise Job Scheduler* Splunk Enterprise* Nagios XI* Administer Jira, Confluence, Fisheye* 24/7 rotating shift schedule and on call* Procedure manuals and documentation Show less

In charge of maintaining, monitoring, and improving the company’s datacenter 24/7 with multiple operating systems: Linux, AIX, SCO, Windows, VMware which provided services for over 400+ users nationally. Worked with development teams to ensure production deployments were carried out without impacting other services or users.* Red Hat, CentOS, SCO, AIX* Windows Server 2003/2008* Maintain IBM TSM and Veeam backup solutions* Implemented and manage Nagios to monitor service… Show more In charge of maintaining, monitoring, and improving the company’s datacenter 24/7 with multiple operating systems: Linux, AIX, SCO, Windows, VMware which provided services for over 400+ users nationally. Worked with development teams to ensure production deployments were carried out without impacting other services or users.* Red Hat, CentOS, SCO, AIX* Windows Server 2003/2008* Maintain IBM TSM and Veeam backup solutions* Implemented and manage Nagios to monitor service up-time and performance* Provide support for Apache Tomcat web applications* Provide regular incident reporting to management* Engineer software deployments * Scripting: php, bash, perl, python and more* Support 24/7 on call* Provide training to staff* Procedure manuals and documentation* Manage virtualization infrastructure - VMware* Storage - NAS, SAN Show less

Montreal, Quebec

Managed the company’s infrastructure as well as provided support for over fifty clients 24/7. Was the virtualization specialist and provided clients training and hardware consulting for VM6 software (Virtual SAN that offered an Active-Active cluster solution which could be used for both high availability and load balancing)* Ubuntu, CentOS* Active directory Administrator Windows Server 2008 R2 * Microsoft exchange 2007 / Office 365* Windows ISA server* Maintained backup… Show more Managed the company’s infrastructure as well as provided support for over fifty clients 24/7. Was the virtualization specialist and provided clients training and hardware consulting for VM6 software (Virtual SAN that offered an Active-Active cluster solution which could be used for both high availability and load balancing)* Ubuntu, CentOS* Active directory Administrator Windows Server 2008 R2 * Microsoft exchange 2007 / Office 365* Windows ISA server* Maintained backup solution Backup Exec * SharePoint server* Salesforce admin* Implemented telephone system FreePBX and voice mail* Infrastructure support 24/7 for over 50 clients* Provided software training for clients* Worked close with sales department and provided demos for customers* Virtualization specialist - Hyper-V, VMware* Took care of all service/warranty calls* Sales Engineer Show less

Montreal, Quebec

Worked on a team that delivered incident management for 500+ of the latest Linux and Windows server’s technologies delivering mission-critical services. Managed applications to monitor service uptime and performance. Provided regular incident reporting to management and worked with product development teams to ensure production deployments were done properly and timely. Worked with other IT leaders to develop and improve incident management processes and proactive systems operation… Show more Worked on a team that delivered incident management for 500+ of the latest Linux and Windows server’s technologies delivering mission-critical services. Managed applications to monitor service uptime and performance. Provided regular incident reporting to management and worked with product development teams to ensure production deployments were done properly and timely. Worked with other IT leaders to develop and improve incident management processes and proactive systems operation practices.* Red Hat, CentOS* Windows Server 2003/2008* VMWare, Citrix XenServer* Cacti, Sitecope, Gomez to monitor service up-time and performance* Provided support for Apache, Apache Tomcat, Jboss web services * Worked with BIG-IP F5 reverse proxy for load balancing* Scripting: php, bash, perl, python and more* Pager duty rotation* Technical Documentation, Writing & Management Show less

Provided infrastructure and end-user support for over three hundred servers, virtual machines, laptops and workstations. Was employee of the year in 2008.* Ubuntu & Red Hat Linux servers* Admin for Exchange 2007 and Active directory Windows Server 2003 * Maintained backup solution (Bacula) * Help Desk / User support 24/7 on call* Regularly worked with network monitoring systems (Nagios, Cacti, Snort)* Maintained over 300+ Servers, Virtual Machines, Laptops and… Show more Provided infrastructure and end-user support for over three hundred servers, virtual machines, laptops and workstations. Was employee of the year in 2008.* Ubuntu & Red Hat Linux servers* Admin for Exchange 2007 and Active directory Windows Server 2003 * Maintained backup solution (Bacula) * Help Desk / User support 24/7 on call* Regularly worked with network monitoring systems (Nagios, Cacti, Snort)* Maintained over 300+ Servers, Virtual Machines, Laptops and workstations* Implemented wireless network with wireless repeaters using dd-wrt firmware* Maintained company web pages worked with PHP, Flash, Java, Html* Set procedural standards to ensure consistency and quality* Inventory control* Took care of purchasing and maintaining all service/warranty calls* Many years experience with Vmware & Sun Microsystems VirtualBox* Maintained Meridian telephone systems PBX and voicemail* Migrated network from Windows NT to Windows 2003* Upgraded and Configured HP ProCurve 2900 Switches Show less

Administered and provided support for administration, sales department and guests during the purchase and sale of the hotel for Jesta Group.* Provided 24/7 Support On call* Novell Netware Administrator* Maintained Firewall* Windows Server 2003 active directory* Supported Microsoft exchange 2007* Support for Point of sale system (Micros 8700)* Support for Property Management System (Fidelio/Opera)* Support for Sales and Catering system (Gem)* Support /… Show more Administered and provided support for administration, sales department and guests during the purchase and sale of the hotel for Jesta Group.* Provided 24/7 Support On call* Novell Netware Administrator* Maintained Firewall* Windows Server 2003 active directory* Supported Microsoft exchange 2007* Support for Point of sale system (Micros 8700)* Support for Property Management System (Fidelio/Opera)* Support for Sales and Catering system (Gem)* Support / Inventory control for Blackberry and Cell phones* Managed Wireless network Show less