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Shared Services Management. Duties including:+Manage day to day field operations for technical team attached to sales+Manage Customer Service team+Report to CFO on team financials and profitability+Assist in modeling and quoting project pricing+Develop/Improve process and procedures
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Director Of FinanceSunrise Telecom Inc Oct 2022 - PresentRoselle, Il, Us -
Logistics ManagerUniversal Air Filter Company Jul 2020 - Oct 2022Sauget, Il, Us -
Shared Services ManagerUniversal Air Filter Company Oct 2018 - Jul 2020Sauget, Il, UsCurrently tasked with management of Field Service Team and Customer Service Team. Responsibilities including:-Manage logistics-Develop/Track and improve metrics around quality, accuracy & efficiency-Work with carrier level customers to provide qualified leads to aftermarket sales team-Work with Team and plant to overcome technical challenges for customers-Test new software and work with developers to beta in field-Cross implement efficiencies between field, sales and customer service teams-Assist in reverse engineering solutions for customers
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Director Of Osp ConstructionSunrise Telecom Inc Jun 2017 - Oct 2018Roselle, Il, UsManage day to day operations of OSP construction. Including:-Manage P&L-Develop and implement growth strategies-Open new markets-Hire/Develop management for multiple markets-Forecast revenues Maintained and enhanced existing MSO relationships. Delivered projects on time and under budget. Helped manage cash flow through tight control of receivables. Developed teams to complete aerial coaxial and fiber construction. Developed teams and process to complete large underground projects. Direct bury, open trench and directional boring teams. Took on and completed several large FTTH projects around NE Missouri.Managed all materials and invoicing processes.
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Regional Operations Manager, SouthwestTechnology Solutions Feb 2016 - Jun 2017Managed the Phoenix and Las Vegas markets as a trusted fulfillment vendor for Cox Communications.Strengths: + Strategic planning for short and long term site goals. + Managerial development for future leaders. + Exceptional communication skills, verbal and written. + Quick integration and adaptation of ever changing technologies and software. + Telecommunications expertise from a customer facing level and upwards. + Budgets and site modeling pertaining to telecom fulfillment work. + Excellent customer service skills.
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Technical Operations ManagerTechnology Solutions Dec 2013 - Feb 2016Oversaw all day to day operations. Met and exceeded all metrics laid out by MSO. Developed and trained field supervisory staff. Develop all M&Ps to meet and exceed goals laid out by employer and customers. Manage all company assets. Develop and oversee warehouse personnel. Explore and facilitate new lines of revenue for the business. Create a positive workplace. Collaberate and created strategies to retain and grow employees.
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Supervisor Of Technical OperationsPirtano Construction Company, Inc. Jul 2010 - Dec 2013Addison, Illinois, UsManage day to day field operations for installation technicians for cable MSO. Mentor and develop technicians. Meet all goals and metrics to service Comcast. Work closely with Comcast on daily basis to reach shared goals. Work closely with Comcast customers to overcome any challenges specific to network or in the home problems. Certified for alarm work, trained and lead specialized installations team for security work. Managed underground utility teams, including two directional bore crews and several drop bury crews. -
Technical Operations SupervisorFrontline Communications Oct 2009 - Jul 2010Clearwater, Fl, UsSupervised and directed day to day operations for 60+ service and installation technicians. Worked closely with MSO to meet all metric goals and customer expectations. Collaborated on and developed methodology to reach consistent and excellent performance from field operations. -
Lead TechnicianPirtano Construction Company, Inc. Jun 2001 - Oct 2009Addison, Illinois, UsProvided direct field support to other field technicians. Troubleshoot high visibility problems. Coordinate and dispatched technicians for daily service work. Managed and delegated commercial technicians for daily work. Worked as part of vendor supported field team during beta test and roll out of static IPs for Comcast business customers.
Mike Moreau Skills
Mike Moreau Education Details
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St. Charles Community CollegeAssociate Of Arts - Aa -
Rock Valley CollegeLiberal Arts
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Northern Illinois UniversityLiberal Arts
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Northern Illinois UniversityLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Mike Moreau
What company does Mike Moreau work for?
Mike Moreau works for Sunrise Telecom Inc
What is Mike Moreau's role at the current company?
Mike Moreau's current role is Director of Finance.
What is Mike Moreau's email address?
Mike Moreau's email address is mm****@****uaf.com
What is Mike Moreau's direct phone number?
Mike Moreau's direct phone number is +181557*****
What schools did Mike Moreau attend?
Mike Moreau attended St. Charles Community College, Rock Valley College, Northern Illinois University, Northern Illinois University.
What are some of Mike Moreau's interests?
Mike Moreau has interest in Animal Welfare, Environment, Economic Empowerment, Science And Technology.
What skills is Mike Moreau known for?
Mike Moreau has skills like Troubleshooting, Cabling, Telecommunications, Broadband, Telephony, Voip, Networking, Customer Satisfaction, Ip, Call Centers, Ethernet, Cable Television.
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