Director Workforce Cloud Services
CurrentResponsible for strategic leadership and direction for end user computing, user experience, and support for 3000+ hybrid workforce members. Ensure architecture, selection, deployment and maintenance of productivity, communication, virtualization and collaboration applications are successfully integrated and operating within Wellmark's business environment.Leading a multi-disciplined team consisting of ~60 employees and includes 6 team leaders to ensure an exceptional end user experience for the workforce utilizing the following technologies:o Cloud Based Enterprise Collaboration and Communicationo Application virtualizationo Desktop virtualizationo Unified Communicationso Mobile Device Managemento Hybrid meeting roomsProvided senior leadership to workforce cloud program to upgrade and migration entire 3000+ person workforce to windows 10 and the Microsoft o365 suite of cloud-based productivity and collaboration tools. The program included migration to o365 Office products, Exchange Online, OneDrive, Teams and SharePoint online.Technology lead for migration to a fully remote workforce during the pandemic. Migrated 1800+ employees and contractors in less than 30 days by utilization of Citrix infrastructure for remote access and implementation of soft phones for 300 customer service agents.