Mike Mousavi Email & Phone Number

• As the Director of Managed Services at Entara, I play a key role in the department’s daily technical operations, ensuring proactive security management and fine-tuned infrastructures for a variety of business.
• Identifying new capabilities that can be integrated into Entara service workflows to increase our competitive advantage
• Assessing new service offerings and define the operational scope and delivery parameters of the service for the Sales and Finance teams by following Service Development processes
• Training stakeholders, including the sales and account management teams, of each service process to drive alignment and consistency in execution
• Ensuring deployment and management of our services are following written defined standard processes to ensure scalability and reliability of our services.
• Maintaining relationships with managed clients, integrate valuable feedback, and participate in the production or delivery of Quarterly Business Reviews

Remote

Chantilly, Virginia, United States

• As the technical team lead, I balanced my time being a key technical point of contact for our clients while driving internal operational efficiencies and positive team culture. To support delivering the best possible.
• Served as the primary service desk technical point of contact for all assigned clients and acted as an escalation point for technicians
• Onboarded new accounts into Red River Managed Services
• Proactively reviewed and assigned technician priorities in ticketing system
• Drove the team's operational efficiency by focusing on KPIs
• Assured new and existing team members were trained on procedures by leveraging knowledgebase tools

Mclean, Virginia

-Administer and support critical Technical Support operations systems.-Work an adjusted shift schedule, possibly until midnight or later, on our last business day of each quarter to support the completion of processing all new software transactions.-Assist our users via email, forums, and social media channels in a variety of topics from account management.

Leesburg, VA

Arlington, Virginia

Bachelor'S Degree, Criminology

A+, Network+ & Security+ Certificates, It (Cyber Security) (Network Engineering)

Sucessfully completed A+, Network+, and Security+ certificates from CompTIA

Associate'S Degree, General Studies