Mike Mullin Email and Phone Number

Assigned to largest branch in district to apply expert management practices over all areas of bank operations and financial activity, improving client experiences and increasing sales performance while managing compliance needs and ongoing strategy and personnel management. Maintains communications with head offices and branch staff, reviewing individual and group performance to identify pain points and implement processes to increase sales and engagement dramatically.Selected… Show more Assigned to largest branch in district to apply expert management practices over all areas of bank operations and financial activity, improving client experiences and increasing sales performance while managing compliance needs and ongoing strategy and personnel management. Maintains communications with head offices and branch staff, reviewing individual and group performance to identify pain points and implement processes to increase sales and engagement dramatically.Selected Accomplishments:- Improved processes for investment and mortgage renewal retention by implementing enhanced tracking protocols, allowing for actionable insights 3 to 4 months earlier than before. Enhanced ability to contact clients ahead of time, gaining competitive edge over other institutions and generating increased client engagement.- Developed tracking process and follow-up protocol for client retention and engagement on credit lending accounts later adopted and standardized within district of 15+ branches.- Increased gross sales by average of 124% and net sales by average of 159% while maintaining exemplary executive office audit results through consistent adherence to compliance practices. Achieved record customer satisfaction through personal branch leadership. Show less

Managed 5 branches in South Ottawa area, guiding 4 branch managers while personally running 5th branch and reporting to district vice president. Organizes branch operations, community engagement, HR services, and business planning for all branches under purview, strategizing outlooks and operations with branch managers to ensure ongoing success. Implemented dramatic institutional improvements in governed branches, increasing sales and compliance capabilities.Selected… Show more Managed 5 branches in South Ottawa area, guiding 4 branch managers while personally running 5th branch and reporting to district vice president. Organizes branch operations, community engagement, HR services, and business planning for all branches under purview, strategizing outlooks and operations with branch managers to ensure ongoing success. Implemented dramatic institutional improvements in governed branches, increasing sales and compliance capabilities.Selected Accomplishments:- Received Best of the Best Community award for results-driven and highly effective management style implemented to diagnose and resolve ongoing performance issues at assigned branches.- Created community involvement initiatives including new Canadian outreach and engagement programs, and community or charitable events for organizations with community relevance and institutional value.- Developed dynamic staff allocation protocols to allow for coverage of absent employees between branches, increasing performance and reducing staffing strains by optimizing personnel utilization.- Implemented annual one-on-one staff meetings with branch managers to assess engagement and job satisfaction, increasing retention so dramatically that it was adopted across district of 30+ branches. Show less

- Community Manager for "The Glebe" region.