- Provide quality customer service while servicing and/or liquidating loans by coordinating critical communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA’s etc.)- Exhibit a detailed understanding, application and adherence to intensive servicing and liquidationpolicies and procedures. Oversee and ensure policies and procedures are being followed incompliance with regulatory and company guidelines.- Work effectively to manage intensive servicing liquidation timelines for wrap ups and charge offs.- Guide discussions with Lenders regarding options such as Workout Agreements, ForbearanceAgreements, Deed-in-Lieu Agreements.Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio in excess of $1.75 billion (as of December 31, 2020) for over 90 lenders nationwide. With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

As an Operations Specialist, I have leveraged my analytical capabilities to manage all title orders for purchase and refinance files for all 30 Loan Officers in Ben Cohen's (#2 Loan Officer in America) POD. I efficiently place initial title orders, follow up on existing orders for status, and ensure timely completion of all orders in coordination with real estate agents, attorneys and title companies. I am responsible for reviewing all title documents to confirm the information reflected on the documents is accurate.

- Played a vital role as a Head of Quality Control for one of our lead sales assistants to verify accuracy throughout the file start-up stage and to ensure loans processed smoothly to our Mortgage Coordinators.- Purchase contract review. Responsible for reading through the sales contracts for our purchase files for any errors, omissions or typos.- Provided updates, requested corrections or affidavits/addendums to avoid any discrepancy in the contract closing and underwriting process in collaboration with real estate agents and attorneys.

- Utilized strategic acumen in the effective management of all assigned operational tasks needed throughout the loan process. - Efficiently verified employment, rental history and mortgage history of borrowers in conjunction with third-party sources.- Ordered personal and business tax transcripts for prior years and cross-referenced the findings with borrower documentation in their file to verify accuracy of records.- Successfully confirmed information to identify risk factors to verify borrowers' eligibility for their loan through the ILAPLD(Illinois Anti-Predatory Lending Database).

- Worked directly with our borrowers to gather and verify documentation needed to clear underwriting conditions so that they could obtain their clear to close status as quickly as possible.- Answered any questions our borrowers had about the loan process.- Worked with my team to keep our borrowers informed of their files' progress and alert them if we needed any further documentation/information from them.- Confirmed borrower assets, income and reserves were enough to cover the loan in process.- Verified the source of large bank deposits and repeated payments.

- Conducted proper rental contract verification and implemented company rental policies- Identified customer requirements and accordingly offered protection products, additional products, and vehicle upgrades- Maintained relationship with current accounts by completing weekly sales and service calls- Provided excellent customer service to all customers, vendors, and accounts; measured by Enterprise Quality Service Index- Facilitated in maintaining the branch's fleet through car detailing, timely oil changes, and vehicle inspections

-Developed leads and designed marketing campaigns to advance visibility of our new social media platform focused on showcasing humanitarian volunteer experiences. -Worked out of 1871, Chicago’s premiere digital startup incubator.

-Oversaw club sporting events. Responsible for setting up fields and refereeing games. -Built relationships with club members to promote monthly events and other seasonal sports leagues offered.

-Conducted business to business sales campaigns for T-mobile wireless accounts. -Met face to face with potential clients to inquire about current contracts and rates.-Converted 15-20 new accounts per month with contracts valued at over $2,000.

-The first and last face seen at the club with the goal of providing outstanding customer service. -Coordinate all daily operations working closely with the outside services team, food & beverage staff, golf shop representatives, and senior managers to ensure efficient activities.-Built relationships with members and guests to keep current accounts active and secure repeat customers.

-Coached the defense and goalies during the regular season and moved into the role of Head Coach for the playoffs.-Finished the Men’s College Lacrosse Association season ranked 24th in the nation.

-Responsible for managing the budget, ordering uniforms, equipment, and scheduling games for multiple sports teams.-The primary contact for posting web site sports information, score updates and changes to the schedule. -Coordinated game activities to ensure equipment, supplies, and concession stand were prepared for all home games.-Supervised 8 high school students hired to assist with on-site game set up and take down activities.

-Coached the defense and goalies.-Drew up detailed practice plans to manage time efficiently and simulate in-game scenarios.-Developed strategies for games.-Taught beginning players how to play the sport through proper fundamentals and the right team-first attitude.-Conducted summer league camps to continue players' development of ball handling skills, game endurance, and teamwork.

-Performed online market research for educational programs within specific competency areas of pathology medicine.-Analyzed education market share by organization and by competencies to identify opportunities for business growth.-Reported to the Senior Director of Enterprise Marketing.