Mike Murray Email & Phone Number

Quispamsis, New Brunswick, Canada

Saint John, New Brunswick, Canada

Supported the senior sales leadership of the Atlantic, Ottawa, and Strategic Sales teams in the execution of Bell Business Markets (BBM) management cadence, including performance measurement and executive briefings. Prepared weekly and monthly results overviews including interpretation of results for sales leadership review with the senior Bell executive.

Saint John, Nb

Reported to the Vice President of Business Sales (Atlantic region). Oversaw a team of six managers with a primary focus on enabling sales organizations to achieve revenue growth targets. Accountable for the creation and execution of an annual strategic business plan for business sales, analysis of key performance indicators to drive continual improvement, executive reporting, and the Sales Rewards and Recognition program.Developed a Plan to Make Plan performance tracking methodology to… Show more Reported to the Vice President of Business Sales (Atlantic region). Oversaw a team of six managers with a primary focus on enabling sales organizations to achieve revenue growth targets. Accountable for the creation and execution of an annual strategic business plan for business sales, analysis of key performance indicators to drive continual improvement, executive reporting, and the Sales Rewards and Recognition program.Developed a Plan to Make Plan performance tracking methodology to drive sales representative accountability in defining and executing detailed plans to build and close sales opportunity funnels aligned to business plan targets. Show less

Saint John, Nb

Provided leadership to a team of four operations managers, five advanced supports, 32 network technicians, and 23 help desk representatives. Areas of responsibility included oversight of the Managed Network Services operations ($69M/year), monitoring and surveillance of Bell Aliant’s core network, and Tier 1 Help Desk (enterprise service desk). Primary focus areas included continual service improvement, cost efficiency gains, and network stability. Created and implemented Bell Aliant’s… Show more Provided leadership to a team of four operations managers, five advanced supports, 32 network technicians, and 23 help desk representatives. Areas of responsibility included oversight of the Managed Network Services operations ($69M/year), monitoring and surveillance of Bell Aliant’s core network, and Tier 1 Help Desk (enterprise service desk). Primary focus areas included continual service improvement, cost efficiency gains, and network stability. Created and implemented Bell Aliant’s first automated problem management process of recurring customer incidents being flagged and captured for proper treatment. Show less

Saint John, Nb

Led a provincial team of 14 enterprise service management (ESM) professionals who were accountable for the service relationship with Bell Aliant’s largest private and public enterprise customers. The focus of the ESM group was to maintain service quality through the implementation of industry best practices, Information Technology Infrastructure Library (ITIL), based on service delivery and combined with a constant cycle of negotiating, monitoring, and reporting upon service performance.

Saint John, Nb

Primed Service relationship with one of Bell Aliant’s largest customers, as well as oversaw a small support team. Ultimately responsible for client satisfaction and securing of long term business by proper management of customer experience.

Saint John

Provided leadership to a team of eight operations managers and 140 business service representatives whose primary responsibility was provisioning the telecommunication services for the business customer base.

Saint John, Nb

Accountable for annual strategic and tactical marketing plans for the Data portfolio, managing revenue forecasts and new product business case development.

Fredericton, Nb

Primed NBTel’s business relationship with multiple provincial government departments.

Saint John, Nb

Completed various functions within the annual financial reporting cycle, including revenue planning, forecasting, financial analysis, and modelling.