- Manage projects for stakeholders from across the College, taking them from project intake through triage, discovery, implementation, and closeout.- Communicate openly and transparently to build relationships with all stakeholders, enhancing my ability to manage conflicts.- Create partnerships across departments and divisions that go beyond a specific project.- Focus on encouraging open communication and collaborative problem-solving across teams.- Developed, and continue to advance, Smartsheet workspaces to foster communication and collaboration. These enhancements provide the Lafayette College community with a broader knowledge of active projects with which ITS is involved and allow the ITS Project Management Office to discover trends and opportunities for improvement.

- Planned, executed, and controlled Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), and Shop Floor Control (SFC) implementations (both individually and combined).- Engaged with various teams to ensure communication across products and to enable us to achieve common goals.- Inherited many projects midstream allowing me to adapt to in-flight projects with established teams and putting myself in a position to help guide the projects to the finish line through organization and open, reliable communication.- Led multiple projects to success while managing scope, timeline, and budget.- Effectively engaged stakeholders and ensured common understandings of project statuses and risks (and their impacts), thereby allowing customers to make informed decisions.- Collaborated with team members to develop more formal methodology and tools to enhance our abilities to monitor project progress.

- Planned, executed, and controlled various ERP-related projects with a primary focus on upgrades.- Led multiple projects to success while managing scope, timeline, and budget.- Managed quality, tracked issues, and ensured issues were addressed to provide acceptable customer deliverables.- Effectively engaged stakeholders and ensured common understandings of project statuses and risks (and their impacts), thereby allowing customers to make informed decisions.- Updated our team’s forecasting tool into something still being used after my tenure with the team ended.- Created our team’s PMO handbook.- Developed Excel macros to assist in my data review for managing budgets and invoices.

- Led one of four support teams and ensured that our customers’ tickets and expectations were being addressed and met, while always treating them with the utmost respect.- Created a support tool (utilizing combo boxes and VBA in Microsoft Excel) that gracefully navigated through determining if a customer engagement should be billable.- Automated redundant tasks through the use of Excel macros and provided these as time-saving solutions to management and my team.

- Supported customers through troubleshooting and resolving a wide variety of issues.- Created a support tool (utilizing Microsoft Excel) that guided team members in the proper configuration for certain server settings based on specific calculations.

- Managed the service department’s inventory through leading monthly cycle counts, establishing min/max levels, ordering parts, and assisting in leading annual physical inventory counts.- Revamped the ordering process for placing orders internally.- Developed, deployed, and maintained a Vendor Management Database in Microsoft Access.- Assisted in the restructuring of the service department’s repair process using LEAN methods.

- Interacted with customers daily to create return authorizations, advance replacement sales orders, and warranty sales orders.

- Managed regional trade shows and assisted in setting up national trade shows.- Assisted in the development and design of the quarterly company newsletter.